About the role
The Shannon Springs Hotel has a fantastic opportunity for an experienced Hotel Receptionist/F&B assistant to join our expanding team on a full-time basis. If you are looking to progress to the next step of your career, we would love to hear from you.
Responsibilities
Reception
* Greeting and welcoming guests on their arrival into the hotel
* Checking in and out guests and ensuring that all information required is recorded
* Advising guests of the hotel facilities, including opening hours, service times and local amenities
* Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy
* Building strong relationships with other departments
* Liaising with the accommodation department on a regular basis and updating them with relevant information such as room status
* Dealing with enquiries, requests and questions in a friendly and professional manner
* Following up on Group Bookings, Packages, offers, etc.
* Liaising with accounts department and ensuring that billing is accurate and correct
* Planning ahead, checking future business and confirming reservations
* Following up on emails and, where necessary, making relevant bookings
F&B
* Performs day-to-day service duties such as opening/closing, taking orders, and preparing meals and drinks
* Handles cash and credit card transactions accurately
* Ensures cleanliness of the dining area and restocks supplies
* Adheres to food safety and hygiene regulations
Qualifications
* Previous experience as a Receptionist/F&B assistant in a hotel
* Working knowledge with Guestline is an advantage
* Excellent people skills
* Willingness to learn and ask questions
* Attention to follow up on queries and enquiries
* Understanding of the importance of communication
* Exceptional customer service skills and ability to represent the hotel professionally at all times
* Full permission or a valid visa to work in the EU
Note: This role will involve working evenings and weekends.
What we can offer you
* Weekly Pay
* Company funded educational programmes
* Opportunities for internal career growth, progression & promotion within the GN Group nationwide
* Advanced online training programs through our E‑learning personal development platform
* Employee Social Events to celebrate our team’s success together
* Industry‑leading complimentary meals on duty and barista‑style coffee
* Bike‑to‑work scheme for savings and health
* Xmas savings club
* On‑site parking
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Administrative
Industries
Hospitality
#J-18808-Ljbffr