Senior Pensions Administrator Job Overview
We are seeking an experienced Senior Pensions Administrator to join our dynamic team in Belfast. The successful candidate will have a strong background in Defined Benefit (DB) pension administration, including leavers, final salary, retirements, deaths, transfers in and out.
Key Responsibilities:
* Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the company.
* Maintain a client-focused approach, able to develop trusting and credible partnerships with clients both face-to-face and via the telephone.
* Oversee the management of monthly and annual processes on the team.
* Ensure processes are fully monitored and completed in line with customer and legislation requirements.
* Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
* Ensure standard documentation is scheme-specific and incorporate them into existing procedures.
* Participate in client meetings where appropriate.
* Handle complex pensions queries.
* Sign out non-standard letters in response to client and member queries.
* Update relevant pension administration databases and systems.
* Perform manual benefits calculations.
* Help identify any training needs across the team and assist with developing and mentoring team members.
* S support, motivate, and coach colleagues to the benefit of the team and wider company.
* Manage ad-hoc projects and exercises.
* Act as a key member of the pensions administration team, providing support to the assigned team leader.
* Monitor, delegate, and co-ordinate workflow, reporting regularly to team leader on progress and issue management.
* Seek ways of innovating and improving quality, service delivery, and efficiencies in processes and procedures.
* Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and legislative developments within the pensions industry, and provide technical support to more junior staff.
* Work closely with other departments/teams both internal and external to the company to provide a total service to our clients.
* Ensure the accurate updating of time recording system (Open Air) for both chargeable and non-chargeable activities and meet required utilisation targets.
Requirements:
* Previous experience in pensions administration, including DB schemes.
* Experience of current pensions legislation and framework.
* Able to perform complex calculations and check work of junior colleagues.
* IT proficient, particularly in Microsoft Word, Excel & Outlook.
* Confident communicator and problem solver.
* Self-motivated and enthusiastic approach to work, in particular taking responsibility for personal and technical continuous professional development.
* Able to see projects/tasks through to completion within given timescales.
* Great interpersonal and organisational skills.
* Maths and English GCSE grade 4/C or equivalent.
What We Offer:
* Competitive salary, annual discretionary bonus, and 25 days holiday with buy/sell flexibility.
* Benefits include pension matching, healthcare plans, life assurance, and retailer discounts.
* Support our team with a flexible benefits scheme, employee assistance, and digital GP service.
* Participating in volunteering events is encouraged with paid volunteer days available.
* Referral bonuses are offered for introducing suitable candidates to XPS.