Position Description:
The Supervisor, Centralised Operations will be responsible for supporting team management and running the daily operations of the Fund Accounting Payment team.
The Supervisor will assist with daily functions in addition to developing and growing the staff.
The individual will maintain strong working relationships with banking providers, clients, and internal Fund Accounting teams and other SEI departments.
The individual will ensure premier client service standards are achieved within specified deadlines and according to best practice operations.
What you'll do:
Serve as main operational contact for a range of banking providers utilised by a range of clients
Serve as the main operational contact internally for all Fund accounting teams and for clients where necessary
Fully support the Manager in all aspects of the day to day management of the team
Ensure all established processing procedures and controls are completed accurately and in a timely manner
Assist in the development and implementation of departmental procedures
Review and approve payments prepared by the team, ensuring adequate supporting documentation and controls are followed
Gain a comprehensive understanding of all banking provider systems which are utilised across the client base
Resolve errors and queries on a timely basis (with documentation)Meet daily banking provider deadlines
Cover the input and review of all payments using variety of systems when required
Enforce adherence to service standards and specified deadlines
Supervise, train, coach and mentor colleagues/new staff on systems, processing, procedures and job responsibilities
Develop and motivate staff within the team
Provide feedback to the Manager regarding employees' ongoing performance, development and performance appraisals
Evaluate and provide initial versions of direct report performance appraisals
Work with Manager to ensure employees adhere to company policies and procedures
Generate ideas and continuously improve the operational service model
Maintain a good working relationship with external banking providers, clients as well as with internal relationship managers and other business units within SEI
Work on projects and ad hoc tasks as required
Champion HR policies and ensure all are applied and maintained
Carry out all duties assigned to your role under the Company's Safety Statement, ensuring health, safety and well-being for all employees for whom you have responsibility
What you bring to the table:
3+ years of financial services background with experience in payments
Experience in supervisory and/or coaching / mentoring
Knowledge of various banking systems a plus
Fluency in English (verbal and written) essential
Strong administrative skills
PC proficiency
Third level degree in Finance or related field
Attributes we value:
Strong oral and written communication skills
Individual who takes initiative and ownership of assigned responsibilities
Positive can do attitude with excellent problem solving skills
Detail-oriented
Team player
Excellent interpersonal and customer service skills
Strong organisational skills
Ability to work to tight deadlines
Ability to multi-task, prioritise work and manage time to maximise efficiency
Flexibility / adaptability
Benefits you can expect:
Healthcare for yourself, your spouse and any dependents up to the age of 18 years.
Pension scheme.
Tax saver travel benefits.
Bike to work scheme.
On-site gym with fitness classes and 1:1 PT sessions.
Club supplement.
Education assistance.
Competitive family & annual leave entitlements as well as 2 paid volunteer days per year.
Life assurance & group income protection.
Employee share participation scheme.
We are focused on ensuring a healthy work-life balance and offer a hybrid working model and flexible working hours.
SEI is an Equal Opportunity Employer and so much more...
We recognize that our people are our most valuable asset and are invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth.
We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, educational assistance scheme and actively encourage work life balance.
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