Apprentice/Trainee Service Advisor – Audi Limerick
We are seeking an energetic and ambitious individual to join our modern dealership as an Apprentice/Trainee Service Advisor.
Responsibilities
Serve as the focal point for Audi customers requiring servicing, repair or parts for their vehicles.
Manage the flow of information between the workshop, the rest of the dealership and the customer, delivering excellent customer service at all times.
Manage service telephone and walk-in enquiries on behalf of the dealership.
Qualify service and/or parts needs and diagnose vehicle running problems where appropriate.
Establish understanding and an agreement with the customer of the work to be carried out.
Calculate workshop capacity and insure that all details are entered onto the service workshop loading system.
Manage the handover and administration of Customer Service Vehicles, explain the work carried out on the vehicle, ensuring customers full understanding and authorisation.
Manage any necessary liaison with the department manager regarding customer dissatisfaction, follow up in line with dealership procedures.
Understand and adhere to manufacturer brand service requirements.
Maintain safe working practices and abide by the working rules and standards of the dealership.
Maintain product knowledge on the full Audi parts range.
Maintain relevant systems ensuring accuracy at all times.
Receive and identify stock and check goods from suppliers.
Provide customers and the Service team with the relevant parts as required.
Ensure that items can be correctly located in stores.
Ensure accurate identification of customer needs by means of parts catalogues and computerised stock lists.
Implement discount structures as applicable.
Candidate Requirements
Excellent personal presentation and always reflects the company's corporate image.
Professional; highest standards of courtesy & efficiency; enthusiastic.
Computer literate – to be able to record / amend customer details accurately.
Ability to work under pressure and remain calm – to handle upset / demanding customers effectively.
A 'Can Do' attitude, willingness to learn and follow instruction.
Accuracy in detailing customer requirements and record on appropriate system.
A full, clean Irish or EU driving licence.
Likely to be/have
Good oral and written communication skills
Impeccably well-presented to work in a corporate environment.
Excellent organisational skills
An ability to absorb and understand technical data and explain it to our customers as required
Computer literate with experience of using Microsoft Office
Any experience of using CDK/Kerridge would be desirable
Benefits
Employment Assistance Programme.
Industry-leading training and progression plans.
Bike to Work Scheme.
22 days of Annual Leave.
Life cover.
Active Social Club.
PRSA.
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