A leading customer service firm in Dublin is searching for an Operational SME to support and coach team members while enforcing policies.
This full-time permanent role involves real-time inquiries resolution and mentoring new agents.
Applicants should possess at least 2 years of operations experience and a strong commitment to providing quality support.
Proficiency in English is required, along with a valid work permit for Ireland.
Strong interpersonal and analytical skills are essential to thrive in this role.
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