Role Summary
The Patient Care Coordinator is a patient-facing role supporting the delivery of safe, efficient, and compassionate eye care services. The role combines patient coordination, administrative support, and clinical assistance within a multidisciplinary ophthalmic environment.
The Patient Care Coordinator supports patients throughout their care journey, from arrival and clinic flow, through diagnostics and theatre support, to post-appointment administration, working closely with Optometrists, Consultant Ophthalmologists, nursing, theatre, and administrative teams.
This role requires flexibility, attention to detail, and a strong commitment to patient experience, confidentiality, and clinical governance.
Key Tasks
Patient Experience & Coordination
Act as a first point of contact for patients, supporting check-in, appointment flow, and patient navigation.
Provide clear, professional, and empathetic communication to patients throughout their visit.
Support the maintenance of clean, safe, and professional reception and waiting areas.
Clinical & Theatre Support
Support Optometrists and Consultant Ophthalmologists during clinics, assisting with patient flow and basic diagnostic processes in line with training.
Assist with pre- and post-operative cataract pathways.
Escort patients to and from clinical and theatre areas.
Act as a theatre runner as required.
Prepare, clean, check, and maintain diagnostic and clinical equipment.
Carry out daily equipment safety and readiness checks.
Administrative & Systems Support
Prepare and manage medical records for clinics, theatre lists, and new patients.
Accurately enter, update, and maintain patient data on patient management systems (e.g. Medisite).
Print and update clinic lists and support appointment scheduling and changes.
Support communication with GPs, opticians, and external partners as required.
Manage inbox requests, patient follow-ups, deliveries, filing, and record archiving.
Governance, Safety & Compliance
Work in accordance with Veonet Ireland policies, procedures, and clinical governance requirements.
Maintain patient confidentiality and comply with GDPR and data protection legislation.
Report accidents, incidents, and near misses in line with organisational procedures.
Support stock control and ensure equipment and supplies are stored and handled correctly.
Teamworking & Flexibility
Work collaboratively within a multidisciplinary team.
Adapt to changing service needs, including travel to other sites, weekend work, and shift changes as required.
Participate in training and development to build clinical and administrative competencies.
Experience
Essential
Previous experience in a healthcare, hospital, optical, or private clinical environment.
Experience using patient management or booking systems.
Interest in healthcare, optics, or ophthalmology.
Previous experience in a patient-facing or customer service role.
Desirable
Excellent communication and customer service skills.
Strong attention to detail and accuracy.
Ability to manage multiple tasks in a busy environment.
Basic IT skills, including Microsoft Outlook, Word, and Excel.
Professional, empathetic, and patient-focused approach.
Willingness to learn and follow clinical and administrative procedures.
Respect for confidentiality and patient dignity.
Flexibility to travel and work weekends as required
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