Data Insights Leader (Operations / Quality)- Dublin & Letterkenny, Ireland
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.
TheData Insights Leaderis a senior business leader with strong data analytics expertise, responsible for shaping and executing the insights agenda across Operations and Quality. This role goes beyond reporting - it defines the right studies, ensures rigorous execution, and transforms data into actionable intelligence that enables executives and frontline leaders to make faster, better decisions.
Schedule
This is a full-time position with standard working hours of Monday - Friday, 9am - 5pm.
Will need to have flexibility with working across global time zones.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities of the Data Insights Leader(Operations / Quality):
* Define and execute studies: Frame business-critical analyses, set hypotheses, and drive follow-through from design to delivery.
* Establish baselines: Define operational and quality benchmarks, create consistent KPI definitions, and support leaders in monitoring progress against targets.
* Enable leaders: Partner with Operations, Quality, and Client teams to ensure insights are not just available but usable - empowering leaders to act with confidence.
* Support enterprise needs: Anchor core deliverables such as QA analytics, client audit risk assessments, and CSD data support while directly supporting Optum Health initiatives.
* Drive innovation: Lead efforts to consolidate data points across systems (e.g., MRM, Gamma, Snowflake) and pioneer new ways to integrate, visualize, and apply insights.
* Strategic alignment: Work closely with cross-functional leaders (WFM, Program Management, Quality & Training) to remove data burdens from their scope, enabling them to focus on building sustainable frameworks.
Required Qualifications of the Data Insights Leader(Operations / Quality):
* Bachelor's degree required (Business, Data Analytics, Statistics, Operations Management, or related field) or equivalent experience
* Extensive experience in analytics, operations strategy, or related fields
* Demonstrated experience in leadership roles, with proven ability to influence executive stakeholders and guide cross-functional initiatives
* Experience in healthcare, risk adjustment, or large-scale operations environments
* Proven track record in data-driven decision-making at scale (Operations, Quality, or Healthcare industry preferred)
* Knowledge of analytics tools and data platforms (SQL, Python, PowerBI/Tableau, Snowflake or equivalent)
* Ability to define KPIs and baselines, monitor progress, and communicate impact clearly to senior stakeholders
* Demonstrated experience translating complex analyses into clear business narratives for executive audiences
Preferred Qualifications of the Data Insights Leader(Operations / Quality):
* Experience working with AI/ML-driven analytics or predictive modeling
* Familiarity with risk adjustment, QA frameworks, or healthcare client delivery models
* Background in change management or building new functions in large-scale operations
* Strong presentation and storytelling skills, including executive-level communication
* Previous exposure to Copilot/AI assistant projects or data governance initiatives
* Advanced degree (Master's or MBA) preferred, especially with a focus on analytics, operations, or healthcare management
Soft Skills of the Data Insights Leader(Operations / Quality):
* Exceptional problem-solving and critical thinking with a bias toward action and innovation
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.
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