Customer Experience Leader
We are seeking a strategic leader to shape the future of customer experience. As a key member of our team, you will take full ownership of customer journeys across our omnichannel platforms, retail, service, and product offerings.
Responsibilities:
* Embed customer-centricity in how we work
* Design seamless and inclusive journeys
* Use data and insight to constantly improve
Requirements:
To succeed in this role, you will bring strong P&L experience, outstanding communication and leadership skills, and a future-focused mindset that sees around corners and turns ideas into impact.
Benefits:
* Flexible working with a hybrid model
* Competitive salary, annual performance bonus & pension contribution
* 25 days holidays plus 2.5 company days Annual Leave buy or sell
* Healthcare Insurance through our flexible benefits programme
* Life assurance, phone & laptop, subsidized canteen
* Access to learning & development tools
* Free on-site parking