The Role & Key responsibilities:
* First point of contact for all user technical issues
* Co-ordinate and manage all support tickets raised with third party vendors to ensure fast response times for end users.
* Technical troubleshooting: Serving as the primary point of contact for employees facing hardware, software, or network access and diagnosing and resolving these problems quickly to minimise downtime.
* User onboarding: Setting up all new users with necessary accounts, hardware and software requirements.
* Hardware and Software Management: Installing, configuring and updating operating systems, applications (like Microsoft 365), and computer hardware such as desktops, laptops, printers and mobile devices.
* Field support: Provide technical backup and support to field technicians using handheld devices and be first point of contact to setup new users and co-ordinate delivery of new handheld devices.
* User and Access Management: Creating, managing and revoking user accounts and permissions.
* Vendor Liaison: Coordinating and communicating with third-party vendors and external specialist on hardware repairs, specific software support issues and other services out of house.
* IT Security: Continuous review and improvement of the groups IT security software and policy.
* Infrastructure development: Continuous review and seek improvements.
* IT Inventory register: Maintain an IT inventory register detailing all devices.
* Training: Provide inhouse security and user training on a regular basis to all users.
Essential Skills and Qualifications:
* Technical Knowledge: Proficient in operating systems (Windows), networking fundamentals etc.
* Problem Solving: Strong analytical skills to identify root causes and logical thinking.
* Communication: Excellent verbal and written skills.
* Staff Support: Patience, empathy and a helpful attitude.
* Organised: Ability to manage multiple issues at one time and prioritise tasks.
* Education: Degree in Computer Science, IT or related field relevant to the role.
* Minimum three years' experience in a similar role.
Cover letter and CV to
Closing date for applications Friday 16th January 2026
Job Types: Full-time, Permanent
Pay: €27,000.00-€60,445.94 per year
Work Location: In person