Site Reliability Engineer (Automation and DevOps)
Location: Dublin, Ireland
Key Responsibilities
* Plan, manage, and oversee all aspects of a production environment
* Define strategies for application performance monitoring and optimization in a production environment
* Respond to incidents
* Improve platform based on feedback and measure the reduction of incidents over time
* Support deployment of code into multiple lower environments
* Support current processes with an emphasis on automating everything as soon as possible
* Design, develop, and standardize a monitoring and alerting mechanism for the supported applications
* Take a holistic approach to problem-solving by connecting the dots during a production event through the various technology stacks that make up the platform, to optimize mean time to recovery
* Engage in and improve the whole lifecycle of services - from inception and design, through deployment, operation, and refinement
* Analyze ITSM activities of the platform and provide feedback to development teams on operational gaps or resiliency concerns
* Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews
* Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices
* Maintain services once they are live by measuring and monitoring availability, latency, and overall system health
* Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity
* Work with a global team spread across tech hubs in multiple geographies and time zones
* Share knowledge and explain processes and procedures to others
* Mentor junior resources
* Perform on-call duties on a rotational basis
* Occasional off-hours work required
Skills Required
* Shell scripting
* Application troubleshooting
* Experience with monitoring tools (Splunk/Dynatrace preferred)
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