Who we are…
At Wellington IT we provide the most successful range of Credit Union software in Northern Ireland/Ireland, currently moving billions each year and managing funds for more than 1 in 4 people. Our customers use our software to power every aspect of their financial services business from savings and loans, through to business intelligence, online banking, mobile apps, debit card services and ATMs.
Wellington IT is part of Volaris, an operating group of Constellation Software Inc, a large corporate business based in Canada. Volaris acquires and strengthens Company's within the markets they compete, enabling them to grow – whether that growth comes through organic measures such as new initiatives and product development, day-to-day business, or through complementary acquisitions. Our people are at the heart of everything we do, Wellington IT Offers fantastic learning programs, career growth opportunities, and a culture that's all about continuous improvement.
Senior Professional Services Consultant role at Wellington IT (Option for Role to be based in Dublin or Belfast)
Your Mission…
To lead the successful delivery of Scion module implementation projects, combining expert project management with deep credit union operational insight to ensure customers achieve measurable value and best practice adoption. This role will design and deliver repeatable, market-ready service offerings, strengthen customer relationships through direct engagement, and drive continuous improvement in Professional Services delivery.
Key Responsibilities (Including, but not limited to):
Project Delivery & Execution
• Lead Scion module implementation programs/projects from initiation through to lessons learned, ensuring delivery on time, within budget, and to agreed scope.
• Apply structured project management practices, maintaining clear plans, risks, issues, and status reporting.
• Act as the primary point of contact for assigned programs/projects, managing customer expectations and project sign-off.
• Support wider PS delivery (e.g. additional module rollouts, process improvement projects) as required.
Technical & Product Expertise
• Build subject matter expertise in assigned Scion modules and how they integrate into credit union operations.
• Maintain a strong understanding of credit union business processes to provide best practice advice.
• Continuously develop product knowledge through self-learning, collaboration with Product/Engineering, and customer feedback.
Service Development
• Design and document Professional Services offerings, including product descriptions, Statements of Work, implementation approaches, and lessons learned.
• Standardise and refine delivery approaches to improve quality and repeatability.
Client Engagement, Training & Communication
• Engage confidently with credit union stakeholders as a trusted advisor, offering guidance on module adoption and operational improvement.
• Deliver high-quality training and knowledge transfer sessions to customers.
• Provide structured feedback from projects to internal teams to support product and process improvement.
Other Responsibilities
• Travel to Credit Unions as required (up to 30%).
Skills & Experience
Essential Skills & Experience
* 5+ years proven experience in a software implementation role within FinTech OR significant experience using core banking software within a Credit Union environment.
* Strong analytical skills with the ability to interpret structured data
* Excellent communication skills—clear, professional, and able to explain technical detail to non-technical users
* Highly organised with strong attention to detail and structured thinking
* Demonstrated ability to learn quickly and take ownership of niche subject areas
* Experience managing customer expectations and delivering to deadlines
Nice to Have
* Familiarity with project management or implementation methodologies
* Familiarity with regulatory constraints within a Credit Union environment
Wellington IT Competencies
* Integrity
* Energy & Drive
* Initiative
* Domain Expertise
* Resilience
* Execution
* Customer Centric
* Team Building
Wellington IT Culture & Values
* Commitment
–
We
are committed to the success of our colleagues and customers
* Teamwork
-
We
do amazing things when we work as a team
* Respect
-
We
value and seek everyone's contribution
* Honesty
-
We
are open and honest in everything we do
* Positivity
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We
embrace and inspire positivity in each other
* Leadership
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We
lead by example with our words, our actions and results
What We Offer
* Competitive base salary
* Bonus Scheme
* Annual leave (36 days incl your birthday off)
* Training & Development (Internal & External)
* Market leading workplace pension in both UK & ROI
* Private Healthcare Scheme - AXA, UK, Laya ROI
* Enhanced maternity leave
* Hybrid working
* Flexible start / finish times
* Family related benefits
Wellington IT is an Equal Opportunities Employer