Job Title: Clinic Coordinator
Based in our Cork clinic, we are seeking a highly motivated and organized individual to join our team as a Clinic Coordinator.
The central responsibilities of this role are:
Key Responsibilities
* Patient Care - Provide high-quality professional patient care to all inbound and outbound calls, covering the Cork area.
* Telemarketing – Manage all inbound and outbound telemarketing calls/leads for the Cork area, ensuring weekly/quarterly and annual targets are met, and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ calls per day. Previous telemarketing experience is advantageous.
* Brand Ambassador - Representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we have been providing for almost 40 years.
About Us
We at Hidden Hearing Ireland have provided hearing healthcare across the island of Ireland for over 35 years. We combine the latest technology with the highest standards of professional hearing care. Our commitment to employee engagement is achieved by creating a culture and environment where everyone can harness their unique talents, develop their strengths, and deliver a phenomenal experience for both our internal customers and our patients.
We believe in treating every individual with respect, fairness, and empathy. Our team is made up of audiologists, wax removal technicians, clinic coordinators, telemarketing assistants, customer services, finance and operations, HR, L&D & Compliance, and Marketing. We are committed to Diversity, Equity, and Inclusion and respect difference, because we have one shared purpose – to provide life-changing hearing healthcare.
We offer a range of benefits, including a basic salary, commission, additional leave, company events, company pension, bike to work scheme, referral program, sick pay, and direct family member discount. If you think you would be a suitable candidate for this role, we would be delighted to hear from you.
Schedule: 8 hour shift, Day shift, Monday to Friday. Supplemental pay types: Commission pay.
We are an equal opportunities employer and value diversity, equity, and inclusion in our workplace. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.