Title: Programme Coordinator Department: RCSI Online Tenure: Permanent Location: St Stephen's Green, Dublin 2, hybrid working available. Reporting to: RCSI Online Director of Operations About RCSI: RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere, and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission \"To educate, nurture and discover for the benefit of human health\". We seek candidates whose experience to date has prepared them to contribute to our commitment to the \"Race Equality Action Plan 2025-2029\" at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent. For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks first in the world for \"Good Health and Well-being\" in the Times Higher Education #SDG #SDG Impact Rankings 2025. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose. Innovating for a Healthier Future 2023-2027 is RCSI's new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals - with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be ; in particular. At RCSI, our core values of Respect, Collaboration, Scholarship, and Innovation are at the heart of everything we do. We are committed to creating an inclusive and supportive environment where every colleague is valued and empowered to thrive. Our dedication to these values ensures that we foster a culture of mutual respect, open collaboration, continuous learning, and innovative thinking. Join us at RCSI, where your contributions will be recognised, and you will be part of a dynamic team making a real impact on global health. About this post: We are seeking a skilled, experienced and motivated Programme Coordinator to join the RCSI Online team. This role represents an exciting opportunity to join an established education management team and to coordinate innovative, online postgraduate and professional development programmes, in support of the University's strategy for growth and impact. The Programme Coordinator will work with the wider operations team and management team to plan and operationalise online programmes in collaboration with academic colleagues, and to deliver an excellent student experience from onboarding to course completion. Ideal candidates will be experienced in online programme delivery with excellent technical skills, and a passion for customer service excellence. Manage all aspects of programme coordination in an efficient and timely manner Proactively nurture and advise students throughout the student journey Support the maintenance of a proactive student centric service culture Specifically, the duties of the post are: Efficiently plan and co-ordinate all elements of postgraduate and professional development programmes from conception to completion. Responsible and accountable for the coordination and day to day management of programmes, to ensure the effective running of the programme and the delivery of a highly flexible, responsive and effective service to students Act as the key point of contact for students and other relevant stakeholders internally and externally as it relates to the programmes, while also proactively communicating with students to support engagement. Build and maintain effective relationships and proactively deal with any queries or issues arising, escalating appropriately. Implement a quality and engaging digitally enhanced learning experience for students using DEL tools and solutions, including Virtual Learning Environment (VLE)/Moodle Review and quality assurance of content structure and set-up, liaising with relevant stakeholders to ensure content is accessible and in line with the standards for digital delivery. Schedule and facilitate a smooth live delivery of teaching and provide technical support to students during live sessions Coordination of assessment process and ensuring technical set up of assessment, liaising with assessors, moderators and Regulatory Services Manager to ensure the timely grading and release of assessment results Working with the Regulatory Services Team to prepare accurate and correct conference sheets for Examination Boards, and ensuring appropriate documentation is available for External Examiners Management of the student record on the RCSI student information system, ensuring correct and accurate status and student information is recorded and liaising with the relevant parties where updates are required Working with Student Fees to support fee management Providing student support and guidance as required, such as advice on programme requirements, regulations, procedures or directing students to the appropriate resources Supports and coordinates applications and application process with relation to a change in student status - LOA, EC etc. ensuring alignment and adherence to wider University policy Monitoring of student progress and management and reporting on related data Have knowledge of programme budgets and effective execution of internal systems including the purchase order system Coordination of Course Evaluation Process to support continuous quality improvement Supporting the Conferring of students on programme completion Collaborating and supporting other professional functions including Marketing, Student Recruitment, Admissions etc. Attending team meetings and contributing to the team's overall success through sharing information, effective teamwork, management and ownership of responsibilities. Provision of accurate and timely information to relevant senior team members to ensure all issues are dealt with in an efficient and effective manner Other Responsibilities: Undergoing programmes of training and development as may be required from time to time. Representing the best interest of RCSI at all times. Effectively perform other related duties and ad hoc tasks and projects as required: ensuring projects are scoped, scheduled and delivered to meet expectations, provide support for other roles, event coordination and the wider team if required. Travel on occasion may form part of the role. Occasional unsocial hours will apply Key Requirements: Qualifications: Third level qualification in relevant discipline Knowledge & Experience (Essential): Experience in a similar role Experience of using Learning Management Systems/Virtual learning environments Experience in using and managing online teaching platforms (e.g., Class Collaborate, Zoom etc.) Experience in the use of technology enhanced learning platforms and other technology enhanced educational tools (e.g. Turnitin, Panopto, Menti, Padlet etc.) Experience of using student record systems Experience of facilitating online learning Knowledge and experience of excel Knowledge and experience editing content Track record in taking ownership of discrete programmes of activity. Experience of coordinating complex work packages with cross functional liaison Experience of customer services, preferably in an educational setting A team player with a track record of working collaboratively alongside colleagues in a constructive and positive way Proficient communicator with an ability to transparently communicate solutions, opportunities and issues to colleagues at all levels, providing appropriate level of detail as required. Adept at building relationships and effective networks. Highly organised and logical thinker with acute attention to detail and follow through, considering all aspects of the job at hand including potential issues and wider impact Strong analytical and problem-solving skills Can operate flexibly within a busy and changing environment; can shift focus when required act decisively and prioritize several initiatives to meet deadlines. Display a 'can-do' attitude, be committed to RCSI University and its development; demonstrate enthusiasm & drive to succeed in continuing to deliver the vision of the RCSI Brand. Strong commitment to own continuous personal and professional development. Experience of using Moodle Experience of using Quercus We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application - we'd love to hear from you. Application Process Please apply online through the RCSI careers portal on the closing date with your CV and cover letter. Informal Enquiries: Informal enquiries are invited in the first instance through Rebecca O'Brien, Human Resources Department (email: ) All applications for this post must be made through the career's webpage Rebecca can arrange for relevant queries to be addressed by the hiring manager. Please note that we do not accept CVs directly. Garda vetting and occupational health review may be required for this role, depending on the nature of the duties and responsibilities. Further information will be provided during the recruitment process. Eligibility to Work in Ireland Please note that we are unable to offer visa sponsorship for this role. Applicants must have unrestricted right to work in Ireland. Employee Benefits At RCSI, we help care for our people so they can focus on our mission to Educate, nurture and discover for the benefit of human health. RCSI truly goes above and beyond to support its employees, ensuring they have everything they need to thrive both personally and professionally. Here's a glimpse of the fantastic benefits available: Health and Wellbeing: Our Inspire Programme promotes the importance of taking care of both our general health and mental health. Inspire manages the Employee Assistance Programme (EAP) offered through SpectrumLife. Past events held by Inspire have included, workshops on mindfulness practices, yoga, nutritional advice, financial advice on mortgages, pensions & health insurance from leading experts, fitness challenges, baking competitions, weight loss programmes, annual flu vaccination campaign and many more. You can also enjoy access to an onsite gym for just €10 per month. Work -Life Balance: Maintaining a healthy work-life balance is crucial for fostering employee well-being, productivity, and overall satisfaction. At RCSI, we offer flexible working arrangements, study leave, and career breaks. In addition to 20 days of annual leave, employees receive an extra 6.5 days of university privilege days, which occur annually around the Christmas and Easter breaks. Family Benefits: RCSI offers enhanced family leave to our working parents with fully paid Maternity, Adoptive, Paternity and Surrogacy Leave. We also offer the first two weeks of Parents leave fully paid for, as well as the option to take Parental Leave until your child is 18 years old. We provide access to Platform 55, a new Parents Platform to support staff before, during, and after becoming a parent. We also offer flexible working, discounted Giraffe crche services of up to 20% and a Parents and Carers' Network. Financial Security: Benefit from automatic enrolment in a pension scheme with Willis Towers Watson with the employer contributions increasing with your length of service, Death in Service of up to 4 times your salary, long-term illness and disability income replacement, and free advice on health, motor, and home insurance. Discounted Services: Avail of discounted GP services, Taxsaver commuter tickets, the BiketoWork scheme, free eye tests at the National Optometry Centre, and discounted parking at St. Stephen's Green/RCSI car park. Recognition: At RCSI, we value and recognise the contributions of our staff through various awards and events, such as Long Service recognition, the Vice Chancellor Staff Awards, and through Research Day. Professional Growth: RCSI's Staff Learning and Development is committed to providing colleagues with opportunities and support to help them reach their full potential and thrive at work. Offerings include a comprehensive programme of staff training, management and leadership development, mentoring, coaching and funding support for further study. Staff Networks: Additionally, we support a range of staff networks, including the Women's Network, Postdoctoral Staff Network, Parents & Carers' Network, Project Manager's Network, LGBTI+ Network, Age Friendly Network etc. These networks help RCSI to foster a sense of community and inclusivity. Sports and Social Club: Engage in a variety of activities such as Yoga, Pilates and a variety of different Fitness classes. Enjoy social evenings, Book Clubs, Summer BBQs and one-off events like the Taste of Dublin, Bloom, Dublin Horse Show and Dublin Zoo. We also have a variety of discount tickets for shows and events through the year. Note: This job description may be subject to change to reflect the evolving requirements of the Department and RCSI. Similar vacancies that arise in the next 6 months may be filled from the pool of applicants that apply for this position. RCSI is proud to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race. RCSI is committed to embedding equality, diversity and inclusion (EDI) across everything we do. This ensures we can all work and learn in an environment defined by dignity and respect. Eligibility to work in Ireland is a requirement of this role, Proof of eligibility documentation will be required at a later date. Under limited and specific circumstances (research/ specialist roles) RCSI may be in a position to seek a hosting agreement and/or work permits. Employees are required to undertake 6 months service in their current role before applying for other internal opportunities, unless agreed in advance by the SMT representative
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