Description
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to meet sales, customer service, and operational targets.
The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers an exceptional opportunity to act as the Chief Executive Officer of your own store.
You will be responsible for creating and executing an agile business plan to attract and retain customers through strategic targeting, impactful in-store events, excellent customer relationship management, and leading a high-performing team.
If you are an ambitious self-starter with a talent for business planning and a passion for coaching others to reach their potential, this could be the perfect role for you and a step toward a fulfilling long-term career with a leader in prestige beauty.
Many of our field executives and senior managers started their careers at the point of sale. This management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will equip you with versatile skills for advancement within the beauty industry.
We value diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Qualifications
* Effective verbal and written communication skills with excellent interpersonal abilities.
* Strong customer service skills and the ability to win people over.
* Results-oriented with a high drive to meet objectives and standards.
* Goal-oriented, pursuing beyond what is required or expected.
* Ability to recognize and support the development needs of others.
* Anticipates, recognizes, and meets customer needs.
* Handles difficult and tense customer service situations with diplomacy and tact.
* Leads team performance while holding team members accountable.
* Builds and maintains extensive informal networks.
* Models qualities such as respect, helpfulness, and cooperation.
* High attention to detail and organizational skills.
* Ability to work independently and as part of a team.
* Proactive and positive attitude towards work and tasks.
* Maintains confidentiality, tact, and discretion when dealing with people.
* Retail sales experience.
* Leadership experience.
* Experience in strategic planning and execution, dependent on store size.
* Ability to develop financial plans and manage resources.
* Working knowledge of computerized systems, including email and Microsoft Excel.
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