Overview
Platform Support DBA III at Guidewire Software
Guidewire is looking for a proactive and solution-driven Cloud Platform Support DBA to join our dynamic Platform Support team. The Platform Support DBA will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams. You will be learning new AWS processes as we embrace our journey to the cloud and will learn additional database platforms to expand your skills in both database administration, performance tuning, and cloud computing. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers using Guidewire Cloud.
Responsibilities
* Function as a primary contact to research, address, and promptly fulfill database requests and resolve cases in adherence to team standards, ensuring customer satisfaction. Provide support for Oracle, Microsoft SQL Server, and Aurora (MySQL/PostgreSQL) production and non-production databases.
* Document and maintain technical articles, troubleshooting guides, knowledge base articles, and runbooks to support customer request fulfillment and issue resolution.
* Develop and maintain in-depth knowledge of our database through company-sponsored training and experience.
* Assist in daily administration activities including setup, configuration, and monitoring of databases to ensure backups, availability, and performance are maintained to high standards.
* Tuning, troubleshooting and production support for database environments deployed in multi-AZ AWS environments on EC2 and RDS/Aurora.
* Monitor and respond to Salesforce/JIRA ticket queues for requests to make schema changes, security changes, run scripts against databases, and refresh non-production databases.
* Collaborate with application development and support teams to remove process bottlenecks and provide database tuning for optimal performance. Build strong relationships with customers and stakeholders as a trusted technical advisor.
* Assist the support staff in troubleshooting SQL and other database errors.
* Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; coordinate with infrastructure and application teams for problem resolutions following escalation paths as needed.
* Contribute to an environment that promotes information sharing, team-based resolution, cross-training, and customer-focused outcomes.
* Support a culture of curiosity, innovation, and responsible use of AI, leveraging emerging technologies and data-driven insights to enhance productivity and outcomes.
Required Skills And Experience
* Bachelor’s Degree in Computer Science (or related STEM field) or related experience
* General desktop experience with Windows and Linux servers
* 5+ years’ experience in database administration
* 3+ years’ experience in Oracle, MySQL, MSSQL or other database scripting language
* Deploying or migrating databases into AWS (EC2 or RDS) or hands-on experience with AWS
* Proficiency in one or more of these RDBMS technologies: AWS RDS/Aurora MySQL, AWS RDS/Aurora PostgreSQL, AWS RDS Oracle, MS SQL Server
* Experience with high availability options: AWS Multi-AZ, MS SQL Server Always On, Oracle Data Guard
* Knowledge of data replication tools (e.g., AWS DMS, MS SQL Server transactional replication, Oracle GoldenGate)
* Unix/Linux administration skills; scripting in bash/python/powershell is a plus
* Knowledge of ANSI SQL (SELECT, INSERT, UPDATE, DELETE, JOIN, WHERE, etc.)
* Strong analytical and communication skills; ability to manage multiple tasks with deadlines
* Detail oriented, self-motivated, and a team player who enjoys learning and improving skills
* Experience with AWS services (EC2, S3, RDS, and Kubernetes ECS/EKS) to deploy and manage Java applications is a plus
* Experience with customer incident tracking or CRM systems like Salesforce and defect tracking systems such as JIRA
* Excellent troubleshooting skills and problem-solving abilities
* Willingness to work 24x7 support with rotating shifts including occasional evenings and weekends
* English fluency; bonus for additional languages (e.g., French or German)
* Demonstrated ability to embrace AI and apply data-driven insights to drive innovation and productivity
Personal Qualities And Soft Skills
* You enjoy teaching and mentoring others
* Strong communication and presentation skills
* Good work ethic and a can-do attitude; team player
* Ability to explain complex technical concepts to varied audiences
* Strong follow-through and commitment to customers and colleagues
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries rely on Guidewire. For more information, please visit www.guidewire.com.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, or disability. All offers are contingent upon passing background checks where applicable.
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Information Technology
* Industries: Software Development
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