About Us, we're transforming how the world's leading financial institutions combat financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game. We turn complexity into clarity from Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations. Our FinCrime Operating System powered by agentic AI and intelligent automation helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
Our Mission: Empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology.
The Role: The Client Success team at our organization services our Global client base. This team is responsible for coordinating the post-sale customer lifecycle enabling customers to achieve value realization through the adoption of our product retention and growth. We are seeking a highly motivated and experienced Client Success Partner to join our growing team in Dublin. As a trusted advisor and primary relationship owner post-sale you will work with a portfolio of primarily corporate/enterprise-sized clients driving product adoption removing roadblocks proactively managing risk and identifying opportunities for new products and services.
Key Responsibilities: Oversee the customer experience of a portfolio of clients with goals of adoption retention and growth Build strong trust-based relationships with key client stakeholders at the executive level driving success with our product and ensuring they receive maximum value throughout their lifecycle Use strategic thinking consultative problem solving and deep product knowledge to help your customers achieve measurable business outcomes new use cases and maximize their ROI with our solution. Be a product expert and advisor to drive our clients' ability to adopt the most relevant features for their specific requirements successfully identify upsell and expansion opportunities and ensure fulfillment of our solution and offering.
What We Value: Collaboration Working together to achieve our best Outcomes Drive Success in every engagement Respect A collective feeling of inclusion and belonging Excellence Continuously raising the bar.
About You: 7+ years of relevant work experience in a customer-facing customer success account management or strategic consulting organisation Proven track record of measurably impacting customer results through creative problem-solving strategic consulting and change management Exceptionally strong communication and relationship-building skills with the ability to multithread across stakeholders and deliver compelling executive-level presentations Project management expertise including planning and executing strategic initiatives Experience working with VP+ or C-suite decision-makers Self-motivating and entrepreneurial team player Experience building lasting relationships with customers and colleagues Experience with enterprise or corporate SaaS customers is beneficial.