Inside sales associate

We are currently looking for an Inside Sales Associate to join the ADI team in our Dublin location.
This is a Monday–Friday role (08:00–17:00) offering excellent long‑term opportunities to grow a career within B2B sales and account management.
Job Duties

Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
Work effectively with key strategic vendors and customers to promote the growth and development of strong partnerships.
Support achieving & delivery of store KPIs to identify new ways to innovate and drive growth.
Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
Receipt of customer returns and follow our returns procedure to achieve customer credits and the necessary administration work.
Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
Serve on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
Manage and respond to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
Manage outbound deliveries – pick pack process and create relevant courier paperwork.

Requirements

Prior sales/customer service experience – preferably in a trades or wholesale environment but retail will be considered favourably.
Flexibility to undertake all store duties.
Ability to multi‑task.
Excellent communication skills.
Ability to work in a fast‑paced, demanding environment.
Ability to work effectively in a team.
Positive attitude.

Desired Qualities

Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage.
Happy to juggle a mix of responsibilities such as processing orders, preparing orders for deliveries, answering phone, assisting customers at the counter, providing advice, and looking for sales or upselling opportunities.
Strong interpersonal skills.
Ability to work autonomously and collaboratively as part of a team.
Strong desire to learn.
Strong desire to be successful and meet individual targets.

Benefits

Stable permanent role Monday to Friday.
Great work environment.
Bonus scheme paid quarterly.
Excellent company benefits & pension contribution.
Genuine opportunities for progression.
Opportunity to work for a forward‑thinking global brand.

Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the “EEO is the Law” poster, “EEO is the Law” Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance.
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