Assistant Reservations ManagerWhether in our kitchens, dining rooms, event venues, accommodation or offices, our singular purpose is to exceed our guest's expectations with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.We are currently recruiting for an Assistant Reservations Manager to join our Reservations team.Our commitment to you:Company funded educational programsRewards and recognition programsDiscount on Dining options of up to 50%Reduction on accommodation rate for family and friendsDiscount for Spa treatments and productsUse of Health ClubsStaff Dining FacilitiesWellness DaysService AwardsStaff Appreciation eventsStaff ParkingWhat we are looking for:Knowledge of Opera cloud or similar property management systemsKnowledge of computer suites including excel, PowerPoint, word etcExcellent communication skills both verbal and writtenAbility to multitask and prioritise task listAttention to detailProactive, self- motivated individual with an ability to work on own initiativePositive can-do attitudeStrict policy and procedural work ethic with excellent organisational and administrative skillsExcellent customer service skillsFluent EnglishResponsibilities:Assist supervising the Reservations Team maintaining the level of Positive and Supportive office culture.Maintaining High guest satisfaction and knowledge of repeat guests.Maintaining high levels of call answering and email turnaround rate.Assisting the Reservations/Revenue Manager at peak operational times.Collaborate with other departments to ensure seamless 5 star Guest experience.Ensuring all bookings, rates and booking procedures are adhered to.Maximizing Room Allocations to assist in Maximising RevenueManaging close out dates and rates.Yielding and overseeing website managementPreparing of daily Reports.Reviewing/updating group bookings on a Daily basis.Must be a Team player with the ability to multi-taskAssisting in Training and ongoing development of existing team members.Maintaining procedures and implementing new procedures if/when required.