What you will do As an Operations Analyst in the Global IT Operations team, you will deliver unparalleled service, support and communication to a diverse group of internal users and business leaders across Sales and Marketing organization on the Salesforce CRM platform.
You'll play a key role in improving user experience and influencing process improvements that scale globally.
You will support our rapidly growing and dynamic IT Operations teams by working with the Sales and Marketing Business Users and seeking out opportunities for process improvements.
We offer a collaborative environment, continuous learning opportunities, and a chance to work on impactful global projects.
How you will do it Support Salesforce platform governance, maintaining best practice standards.
Be an escalation point for any issues related to Salesforce from business.
Maintain, monitor and enforce IT audit and compliance policies.
Coordinate with our support analysts work in close partnership with IT Business Partners, Product Owners and Business leaders.
Monitor support team performance metrics, identifying trends and implementing corrective actions.
Prepare and present at operations reviews with actionable insights.
Manage operations related projects, including development initiatives that enhance productivity.
Manage