Purpose The main duties of the Member Services Officer are department specific, and you will be required to take direction from the senior member of your team to ensure the teams goals are achieved to a satisfactory manner. This Inputting team looks after the processing of member data processing of member payments received from employer deductions, direct debit, current account etc. Responsibilities Provide the members with a courteous, pleasant and professional service. This can be via the phone, face to face interaction, through our website / email or by providing back-office support. Manage the applications, card ordering and file processing for PAYAC current accounts. Engage with PAYAC in relation to fraud/member issues. Processing/management of payrolls to include inputting of payrolls, balancing of Payroll and Back up log. Engaging with salary departments. Processing all work in a timely manner as per the policies and procedures set out by HSSCU. Processing and management of members data to include Payroll Deduction forms Direct debit management, Standing orders, incoming/outgoing eft files (ACREREP), ensuring these are completed promptly and efficiently. Set up and monitoring of budget accounts and budget direct debits, process payments and engage with members to manage same. Assisting members with their account management via the phone, via email or the web or via face to face interaction, assisting members with Credit Control queries and assisting members with any of the range of services offered by HSSCU. To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union. Qualifications The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products. (QFA/CUA(Loans)/APA in Loans/Pathways CU Diploma/ACCUP). (financial support for the successful candidate to obtain this qualification, if they do not have it currently. 1 to 2 years experience in a similar role would be an advantage Knowledge of SCION an advantage Excellent IT Skills Excellent administration skills and attention to detail