Location: Ark Vetcare, Kilmacud
Position Type: Full-time, Permanent
Start Date: October 2025
Salary: €13.50 per hour
Working Hours: 40 hours (5 days) per week, Monday to Saturday (Flexible shifts available)
Weekends: 1 in 2 Saturday shifts (8am-2pm) with a day off during the week in lieu
No Sundays, Bank Holidays, or out-of-hours work
The Role
We are seeking a friendly, confident, and organised receptionist to join our dynamic and experienced team. This is a client-facing role that requires exceptional communication and multitasking skills. You\'ll be working in a fast-paced environment, providing front-of-house support and ensuring smooth day-to-day operations at our small animal practice.
Key Responsibilities
* Greeting clients and managing appointments using our tailored booking system (Merlin)
* Answering phone calls and responding to client queries professionally and efficiently
* Handling payments, processing transactions, and managing end-of-day cash procedures
* Managing stock levels and assisting with deliveries, including light lifting
* Maintaining cleanliness and high standards throughout the practice
* Supporting the wider team with general administrative duties
* Building product knowledge to assist clients with queries
About Us
Ark Vetcare, Kilmacud is a busy, community centered Small Animal Veterinary Hospital located in Dublin. We offer high-quality care in a welcoming environment to all our patients and their owners. Our premises is equipped with modern facilities to cater for all kinds of medical and surgical emergencies, and general first opinion care. We are proud of our base of long-standing, committed clients who expect exceptional patient care from the reception desk and beyond.
Our team is made up of 24 experienced, driven professionals: 4 Veterinary Surgeons, 3 Veterinary Nurses, 2 Receptionists, and 1 Animal Care Assistant. We have a collaborative, supportive and friendly environment focused on excellent patient care and staff development.
About You
We are looking for a trustworthy and proactive individual who thrives in a busy, client-focused setting. The successful applicant must have:
* Previous receptionist or front-of-house experience in a customer service environment
* Strong IT skills - comfortable with Microsoft Outlook, navigating multiple systems, and data entry
* Experience with cash handling and confident discussing payments with clients
* Excellent communication and interpersonal skills
* High standards of cleanliness and organisation
* Team-oriented and willing to support others as needed
* Passion for animal welfare
What We Offer
(Benefits Subject To Pro-rata Where Applicable) We offer a competitive salary along with great benefits, including:
* Leave: Annual Leave, Birthday Leave, Paid Maternity, Paternity, Bereavement, and Sick Leave
* Wellbeing: Cycle to Work Scheme, EAP Access, Free Flu Jabs, Discounts (Retail & Virtual Gym), & Access to Company Programmes (LGBTQ+, Wellbeing, etc.)
* Career Development: Career Progression, Leadership Academy, Annual Pay Reviews
* Financial Support: Employer Pension Contributions, Discounted Staff Pet Veterinary Fees
Join Our Team
If you\'re passionate about animal welfare and enjoy helping both pets and their owners, we\'d love to welcome you to the Ark Vetcare team.
Apply now and take the next step in your veterinary reception career - one paw at a time.
We welcome applications from all backgrounds.
As a BAME and LGBTQIA+ inclusive employer, and a Disability Confident Employer, we actively encourage applications from diverse groups. Please let us know if any reasonable adjustments are required during the recruitment process.
Closing date for applications: Friday 19th September
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