About FlexManagerFlexManager is a cutting-edge software solution designed to streamline compliance, assets, workforce, and safety management for modern organisations. Trusted by global brands, we help businesses gain real-time insights, reduce risk, and improve operational efficiency through our powerful and intuitive platform.Job SummaryWe are seeking an office-based Technical Support Agent with 5+ years of experience to deliver exceptional service and ensure a smooth, pleasant experience for our customers. You will be the first point of contact for queries, resolving issues, and ensuring every interaction leaves a positive impression.This position is ideal for someone who is proactive, organised, and able to communicate clearly while maintaining a professional and friendly approach. You will work onsite in our office, collaborating closely with colleagues and assisting customers via phone and email.Responsibilities:Deliver a high-quality helpdesk service to FlexManager customers, ensuring each query is handled from start to satisfactory resolution.Respond promptly and effectively to customer queries, following company procedures. Provide solutions and advice to meet customer requirements.Build and maintain positive relationships with customers, colleagues, and other teams.Identify and escalate priority issues, ensuring timely follow-up.Process incoming customer requests via our in-house system.Maintain accurate and up-to-date records.Stay informed of product updates and procedural changes.Comply with data protection laws.Collaborate with team members to support each other across all aspects of the role.Assist in system implementations when required.Essential Requirements:Friendly, approachable, and professional personality.Excellent communication and interpersonal skills.Patience and composure at all times.Strong ability to prioritise and manage workload efficiently.Degree in Computer Science or related discipline.Flexible and adaptable in learning and using new technologies.Highly organised with exceptional attention to detail.Strong problem-solving skills and ability to use initiative.Ability to read and analyse code base to find root cause of bugs reported.Carry out code quality investigations to determine when and where the bug was introduced.Comfortable interacting with GIT.Ability to implement required fix for a bug.Experience developing with OOP principles.What We Offer:Friendly culture.Opportunities for career advancement in a growing company.Ongoing training and professional development.Supportive and innovative team environment.Job Types: Full-time, PermanentPay: €38,000.00-€40,000.00 per yearBenefits:Company pensionOn-site parkingAbility to commute/relocate:Ballybrit, CO. Galway: reliably commute or plan to relocate before starting work (preferred)Education:Bachelor's (preferred)Language:English (required)Location:Ballybrit, CO. Galway (preferred)Work Location: In person