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with the subject line: "Application Support Request".
Job Type: Permanent
Job Location: Letterkenny, Co. Donegal, Ireland (Hybrid 3 days onsite per week)
Do you have a proven technical and analytical experience with French language skills?
Do you enjoy forging strong relationships with diverse stakeholders?
Make an impact as an
IT Application Support Engineer – French Support
Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we're proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role
TCS is seeking an experienced IT Application Support Engineer with French language proficiency (B2 or above) to join our EMEA Customer Care division.
In this role, you will be part of a dynamic team operating in a
high-profile, mission-critical healthcare environment
, where precision and responsiveness are essential.
You will provide technical support for
Cardiology and Radiology applications and their associated infrastructure
, ensuring continuity and reliability for systems that directly impact patient care.
Why Join Us:
* Work in a sector that truly makes a difference—healthcare.
* Be part of a team that values
collaboration, clear communication, and continuous improvement
.
* Access opportunities for
professional growth
, skill development, and career progression.
* Engage with a diverse, motivated team committed to delivering exceptional customer experiences.
Languages required:
English (B2 or greater)
French (B2 or greater)
Your responsibilities:
* First-Line Support
: Act as the initial point of contact for application-related issues, incidents, and service requests from end-users.
* Incident Logging & Tracking
: Accurately record, categorize, and prioritize tickets in the ITSM tool, ensuring compliance with SLAs.
* Basic Troubleshooting
: Diagnose and resolve common application issues (e.g. Configuration, Performance, usability, workflow, logs); Storage Management – (Disk Space, File system, Access, Mounting/Mapping); Database Management – (Index, Capacity, Backup/Replication, Query connectivity, Dead Locks)
* Escalation Management
: Identify complex issues and escalate to L2/L3 teams with detailed documentation for faster resolution.
* Case Documentation
: Document all incidents and service requests in line with ITIL best practices, ensuring accurate details on categorization, impact, urgency, troubleshooting, customer updates, resolutions, and escalations.
* Monitoring & Alerts
: Monitor application dashboards and respond to alerts to prevent downtime or service degradation.
* Knowledge Base Maintenance
: Contribute to creating and updating support documentation and FAQs for recurring issues.
* Compliance & Security
: Ensure adherence to healthcare data security standards and regulatory requirements during all support activities.
* Collaboration
: Work closely with cross-functional teams (infrastructure, integrations, Field/installation and application specialists) to maintain service continuity.
* Continuous Improvement
: Identify recurring issues and suggest process improvements or automation opportunities.
Your Profile
Essential skills/knowledge/experience:
* Application Support Fundamentals
: ability to grasp functionality workflow, dependencies and backend application infrastructure
* Basic Infrastructure Knowledge
: Familiarity with servers, navigating system interfaces, checking service statuses, reviewing logs, monitoring performance, and performing simple troubleshooting
* Database Basics
: Ability to check DB connectivity, run simple queries, and escalate issues appropriately.
* Storage Awareness
: Understanding of disk space monitoring and log file management.
* Operating Systems: Basic knowledge of Windows/Linux environments for application hosting.
* ITSM Tools
: Experience with ticketing systems
* Remote Support Tools
: Ability to use remote desktop and diagnostic tools effectively.
Soft Skills
* Communication
: Clear and professional interaction with users and technical teams.
* Problem-Solving
: Analytical thinking to diagnose and resolve issues quickly.
* Customer Service Orientation
: Empathy and responsiveness in a healthcare-critical environment.
Desirable skills/knowledge/experience:
* Degree or certification in IT
or a related discipline (preferred).
* ITIL
certification.
* Knowledge of
HL7 or DICOM
standards.
* Background in
Cardiology or Radiology
environments.
* B2 or higher fluency in both
French
and English.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts as amended) and the Equal Status Acts as amended).
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at
if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at
with the subject line: "Adjustment Request" or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests You can write to to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.