Location: Dublin.
Hours: Day time shift pattern, with rotational weekend work
Role types: Part time
Contract: Fixed term contract.
About us
Our superstars are at the heart of everything we do, and we’re driven to being a part of their lives.
So, when we talk about the Occu experience, we are talking about the culture that is built on the declaration of living large, meaningful lives full of purpose and values. We stay true to ourselves and what we believe in.
As part of our dedication to the diversity of our workforce, Occu is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, disability, sexual orientation, gender identity or religion.
Occu is Ireland's fastest growing PRS platform. Being a professional landlord means we make renting easier, transparent, and fun! Check us out at .
The Resident Experience purpose
We co-create strong and inclusive communities with and for our residents so renting with Occu feels like ‘home’. By innovating and making the renting experience personal, we create a place where our residents belong.
As a member of the Resident Experience Team, your primary goal is to elevate customer service for our residents. We are dedicated to simplifying and enhancing our residents’ lives, ensuring a hassle-free and amicable living experience with an emphasis on community and creating a sense of belonging. Here's an overview of what the role involves:
Community building:
* Foster a strong sense of community by connecting residents with their local area and neighbours.
* Create an environment where our residents and staff alike, feel they belong. Where they feel heard and seen.
Resident Interaction:
* Cultivate meaningful relationships with residents by staying informed and engaging with their life events, such as new additions to the family or career changes.
* Develop and maintain positive relationships with residents, transparency is key and ensuring that we are attending to their needs promptly and professionally will lead to better resident engagement.
* Proactively engage with residents to understand who they are, their preferences, interests, and any concerns they may have.
Event Planning:
Our commitment to community is integral to our values, and you'll play a key role in organising events and engagements to bring residents together.
* Create unique and exciting resident events to enhance the sense of community.
* Organise and communicate regular events with our residents – from pancake mornings to wine tastings, movie nights and sponsored walks, we are always looking for the next great event that will enhance our residents’ way of living with Occu.
Front Desk Management:
* Efficiently manage front desk operations, including greeting visitors, handling inquiries, and managing phone and email communications. Proficiency with Microsoft Office and Outlook are essential.
Key Responsibilities:
* Provide prompt, accurate information, and solutions in a friendly and professional manner.
* Plan and execute engaging community events, ranging from coffee mornings to wine tastings and movie nights.
* Manage the front desk efficiently, handling walk-ins, telephone calls, and emails in a polite and friendly manner.
* Actively listen to residents' feedback, identify issues, and assist in resolving them.
* Contribute to building a sense of community amongst residents, the team, and the surrounding area through interactions and engagement initiatives.
* Receive and manage resident deliveries through the concierge service.
* Serve as the on-site liaison for services and amenities.
* Uphold the company ethos proudly, consistently representing the company in the best light.
About you:Enough about us, we want to hear about you! The perfect candidate will possess:
* 2 Years + minimum experience in a customer facing role.
* Full, clean driving licence
* Excellent written and spoken English.
* Flexibility to work evening shift (until 7h30pm) and weekend, including Saturdays (until 4pm)
* Supervisory/Management experience preferable, but not essential.
* A sincere enthusiasm for customer service and a knack for engaging with people daily.
* An upbeat and outgoing personality – we thrive on a positive, can-do attitude and a winning smile!
* Exceptional communication skills coupled with kindness and empathy.
* A stellar problem-solving ability, especially when navigating challenges under pressure.
* Comfort with Microsoft Office products and Outlook – you don't need to be a tech guru!
* Above all, we're keenly interested in you as an individual – experience is valuable, but if you bring warmth, friendliness, and a helpful demeanour, we'd be thrilled to have you on board!
Our promise to you
At Occu, we are all about people. By believing in what we do and living by it every day, it naturally is shared with our people, our residents, our community, our suppliers.
We strive to enhance the careers of the people that have the passion to bring our vision to life. We want to make renting easier, more transparent and fun for everyone that lives in an Occu property.
Our office and developments are places where everyone feels safe, feels a sense of belonging, is respected, valued, and has their individual needs understood.
Benefits
We have Health and pension plans in place, these are to be decided by the employee (deduction via payslip). Inspire Wellbeing 24/7 service.
We also have frequent staff events, discretionary annual bonus, tax saver ticket and on- site parking.
Skills:
Event Planning, Community Development, Front Office, Customer Care
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