The worldwide data management software market is massive (IDC forecasts it to be $***** billion by ****).
At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day.
We are the leading developer data platform and the first database provider to IPO in over 20 years.
Join our team and be at the forefront of innovation and creativity.
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems.
Technical Service Engineers are experts in the entire MongoDB ecosystem – database server, drivers, cloud and infrastructure.
This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems).
Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humour to achieve exceptional results for our customers.
We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed.
Once considered ramped, they will transition to a permanent (Tuesday to Saturday) 8am-5pm work week (with 3 in-office days) to provide weekend coverage alongside other peers.
Saturdays and Sundays are considered fully online workdays and not an on-call shift.
Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc).
These are typically announced weeks in advance with a sign-up system that considers equitability.
Cool things you'll do
MongoDB is on a mission to change the way people think about databases.
Along the way, our customers encounter questions and issues about how our approach to databases works for their use case.
In Technical Services, it's our job to help these people.
You'll be working alongside our largest customers, solving their complex issues – resolving questions on architecture, performance, recovery, security, and everything in between.
You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be.
You'll be an advocate for customers' needs – working with our product management and development teams on their behalf.
And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.
What you need
We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.
It's important for candidates to check off these boxes:
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
Experience building and maintaining complex mission-critical production database systems
Broad awareness of customer workloads and use cases, including performance, availability, and scalability
Experience analyzing issues holistically, from the application tier through the database, down to the storage
Ability to think on your feet, remain calm under pressure, and solve problems in real-time
Desire and ability to rapidly learn a wide variety of new technical skills
Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Bonus Points
Experience with authentication systems such as LDAP, Kerberos, AD
Experience using or managing MongoDB
Experience using distributed version control systems, and in particular git
Experience using any cloud services stack such as AWS, Azure or GCP
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.
Success Measures
In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem.
You will complete New Hire Training
In 6 months, you will be comfortable working frontline with our customers.
You will also complete the MongoDB Certified DBA Associate exam
In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics.
Also, you will be encouraged to handle technical escalations independently
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software.
MongoDB's unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we're powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win.
It's what makes us MongoDB.
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
LATAM/CANADA/EMEA/APAC/MEXICO Voluntary Demographic Questions
At MongoDB, we believe in fostering an environment where diverse perspectives can grow and thrive.
We are committed to creating a culture of inclusion and a sense of belonging by seeking and valuing employees from different backgrounds.
One of our core values as a company is to
Embrace the Power of Differences.
In the spirit of inclusion, we invite candidates to self-identify as to their gender.
The information collected through this voluntary demographic survey is used in aggregate only.
Candidate responses to this question will help us to identify areas for improvement in our recruiting processes.
If you choose to self-identify, your response will not be used in any hiring or subsequent employment decisions.
You are not required to provide this information and you may select "I don't wish to answer".
Declining to provide this information will not subject you to adverse treatment or retaliation.
All of your personal information, including your gender, should you choose to provide it, will be collected, stored and processed in accordance with MongoDB's Privacy Notice.
Please see our Privacy Noticehere .
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