Mission Statement
“As a progressive health care provider, we aim to deliver high-quality comprehensive care services with excellence, compassion and competence, thus enabling clients of all ages, with a variety of needs, to live full, safe and independent lives in their own homes.”
About Communicare
Communicare is proud to be a private, family-owned, Irish company with a team of trained and experienced healthcare workers and nurses who are dedicated to servicing clients of all ages with world class care service in private homes, hospitals, and care facilities.
The Role
We are seeking a proactive and energetic Assistant Homecare Service Manager to join our team. Based at our Limerick Office, this full-time position plays a key role in supporting the operational management and growth of our homecare services across our Homecare Division.
You will help lead a team committed to high standards of client care and operational excellence. Reporting to the Homecare Service Manager, you'll act as a vital link between frontline teams, clients, families, and external stakeholders (including the HSE).
Key Responsibilities
* Assist the operational team in ensuring that the highest quality of care is delivered to our portfolio of clients.
* Monitor client satisfaction through visits, phone calls, staff/stakeholder feedback and surveys.
* Work towards business growth targets and ensure all KPI delivery.
* Management of your own diary to ensure effective time management.
* Client Relationship Manager for the geographical territory.
* Supervise and coordinate a team of Community Health Care Assistants and administrative staff.
* Working with the HR team to support the recruitment process for the Homecare Service.
* Support the Operations Team to address client and staffing matters and support communications of same.
* Present status reports to the management team as required.
* Ensure the delivery of all staff training and inductions.
* Ongoing management of relationships with clients, clinicians, and all other stakeholders in the region.
* Demonstrate leadership, empathy and flexibility to manage changing working environments.
The Person: Essential Requirements
We are looking for a dynamic, compassionate leader with a proven ability to drive excellence in care delivery. The ideal candidate will possess the following:
* A minimum of 2 years' management experience, preferably within the homecare, healthcare, or community services sectors.
* Strong leadership and decision-making abilities with the confidence to manage complex care scenarios and diverse teams.
* Exceptional interpersonal and communication skills, with a natural ability to build trusting relationships with clients, families, staff, and external stakeholders.
* Demonstrated empathy, integrity, and emotional intelligence, especially in high-pressure or sensitive situations.
* Proven experience in team management, including recruitment, scheduling, supervision, and performance support in a fast-paced environment.
* Highly organised and self-motivated, with the ability to work independently and collaboratively.
* Flexible and adaptable, with a readiness to respond to emergencies and changing client or operational needs.
* Proficient in managing staff rosters, ensuring efficient scheduling and appropriate overage across all shifts.
* Willingness and ability to participate in on-call duties, as part of a shared rotational team structure.
* A full, clean driving licence and access to a vehicle is essential for travel between client sites and regional offices.
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