Job Overview
The Front Office Manager plays a pivotal role in delivering exceptional guest experiences. This dynamic professional oversees the efficient operation of the department, fostering an environment where team members can grow and thrive.
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Key Responsibilities
•Guest Experience: Enhance guest satisfaction through comprehensive knowledge of the property and its facilities, ensuring seamless communication and training updates.
•Team Leadership: Develop and promote Core Behaviours and Etiquettes, driving retention via routine appraisals, recognition, and other engagement activities.
•Collaboration: Foster effective working relationships with management colleagues, Rooms Division teams (Reservations and Housekeeping), and maintain a safe working environment adhering to Health, Safety, and Fire Procedures.
•Operations: Implement systems, policies, and procedures, developing reception operations and services through strategic planning and execution.
•Billing and Cash Control: Ensure secure and controlled practices, maintaining a consistent approach to liaising with the accounts department.
•Brand Standards: Uphold GXP, GuestVoice, and Brand Standard audit requirements, staying updated on brand communications to maintain relevance and build relationships with Marriott EMEA representatives.
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Required Skills and Qualifications
•Leadership: Proven ability to lead and motivate teams, promoting a culture of excellence and continuous improvement.
•Communication: Excellent interpersonal and communication skills, facilitating effective collaboration with colleagues and stakeholders.
•Problem-Solving: Strong analytical and problem-solving skills, ensuring swift resolution of issues and concerns.
•Adaptability: Ability to adapt to changing situations, priorities, and deadlines, maintaining a positive attitude and proactive approach.
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Benefits
•Career Growth: Opportunities for professional development and career advancement in a dynamic and supportive environment.
•Diverse Roles: Exposure to various aspects of hotel operations, enhancing skill sets and expertise.
•Recognition: Regular feedback and recognition of achievements, encouraging motivation and job satisfaction.
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Others
•Uniform and Grooming: Maintain a high standard of uniform, grooming, and personal hygiene, reflecting positively on the team and property.
•Upselling: Drive sales and maximize bookings through targeted coaching, empowering confidence, knowledge, and expertise.
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