Job Title: Principal Cloud Applications Consultant
Job Description:
* Provide technical support and administer cloud applications for complex customer deployments.
* Design, implement, tune, and optimize product solutions for customers.
* Act as a technical point of contact to engage with clients and understand their needs.
Responsibilities:
* Understand customer environments in terms of infrastructure, architecture, and application configuration.
* Recommend improvements for stability, performance, and service delivery processes.
* Develop solutions to monitor issues in customer environments.
* Conduct technical audits and in-depth environment health checks.
* Lead technical aspects of Managed Services delivery for multiple customer engagements.
* Resolve incidents, fulfill service requests, manage problems, implement changes, and work on projects.
* Collect and document business requirements from stakeholders.
* Validate requirements, prototyping, and functionality design.
* Assist with creating and quality-checking proposals.
* Address current and evolving customer requirements for OpenText products.
* Create application support guides and perform root cause analysis.
* Escalate technical issues and present updates to customers and internal management.
Required Skills and Qualifications:
* Core fundamentals in computer systems and application design.
* Product expertise in OpenText or related technologies is highly desirable.
* Experience in databases, application servers, troubleshooting, and debug tools.
* Cloud platform experience and hyperscaler certification are beneficial.
* Deep experience with containerization and Kubernetes.
* Experience working with remote and vendor product support teams.
* Technical contributor experience in complex software development projects.
* Ability to extract requirements from business users and present technical impacts.
* Experience with popular programming languages and web development.
* Knowledge of internet communication, encryption, transfer technologies, and networking.
Benefits:
* We offer a dynamic work environment that fosters collaboration, innovation, and personal growth.
* Our proactive approach empowers employees to build their careers.
* OpenText values diversity, equity, and inclusion in the workplace.
* We strive to create a safe and supportive environment for all employees.
Others:
* As a system administrator, you will be responsible for maintaining the integrity of our systems.
* You will work closely with cross-functional teams to ensure seamless operations.
* We value open communication and encourage feedback from employees.