Italian Customer Onboarding and Success Manager
About the job: Italian Customer Onboarding and Success Manager
Career Opportunity: Customer Onboarding and Success Manager (Italian-Speaking)
Are you passionate about delivering exceptional customer experiences and helping clients achieve success? We're looking for a Customer Onboarding and Success Manager to join our team in Dublin, Ireland! If you're a proactive, client-focused professional fluent in Italian, this role might be the perfect fit for you.
Location: Remote within Ireland or Hybrid in Dublin
Employment Type: Full-time, Temporary Contract
Compensation: Base salary + bonus
Your Key Responsibilities:
1. Lead Client Onboarding: Manage the onboarding process for new clients, ensuring a smooth integration of our products with their existing systems and infrastructure.
2. Technical Expertise: Stay informed about software integrations and technical requirements, providing clients with top-tier support and guidance.
3. Client Relationship Building: Develop and nurture long-term partnerships by delivering exceptional support throughout the client journey.
4. Account Management: Drive success by managing accounts directly, meeting and exceeding sales targets, and identifying key growth opportunities.
5. Collaborate Cross-Functionally: Partner with sales, marketing, product, and engineering teams to deliver high-quality resources and ensure a seamless client experience.
6. Industry Insight: Keep up-to-date with industry trends and competitive products, sharing valuable insights with clients and the internal team.
What You'll Bring:
1. Experience: At least 2 years in account management, technical support, or client-facing roles, ideally within SaaS, IT services, or online marketplaces.
2. Language Skills: C2 or fluent in Italian with excellent English proficiency.
3. Project Management & Communication Skills: Strong organizational skills, analytical abilities, and excellent communication.
4. Adaptability: Thrive in both strategic and tactical roles, able to navigate dynamic and fast-paced environments.
What We Offer:
1. Competitive Package: Salary + performance bonuses based on your experience and results.
2. Team Culture: Join a positive, dynamic, and creative team with a supportive work environment.
3. Professional Growth: Access to tools and guidance to help you reach your full potential.
4. Career Possibility: Temporary contract with the potential for extension based on performance and market conditions.
Ready to take the next step in your career? Apply now to join a team dedicated to making a meaningful impact on client success!
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