Based in our Kill Office, Howden Ireland are delighted to have a vacancy as an Account Handler on a permanent basis for our High Net Worth book of business that will be an integral part of our wider Personal Lines team.
About the Role
The Account Handler will support the High Net Worth team in delivering exceptional service to clients across New Business, Renewals, and Mid‑Term Adjustments. The role requires strong attention to detail, excellent customer service, and a commitment to ensuring all client interactions are handled in line with the Company's Quality Programme and regulatory requirements.
The Account Handler will play a key role in the smooth running of the HNW team by managing administrative tasks, maintaining accurate records, and ensuring timely processing of all client requests.
Key Responsibilities
Support the Account Executive in servicing High Net Worth clients, ensuring their best interests are prioritised at all times.
Handle incoming post, stamping, referencing, scanning, and allocating documentation to the appropriate Executive.
Manage team diaries, including chasing outstanding New Business and Renewal documentation.
Maintain accurate and up‑to‑date client records on the system, ensuring all notes and updates are recorded promptly.
Assist with preparing renewal documentation and client communications.
Process Mid‑Term Adjustments efficiently and accurately.
Assist with re‑broking renewals under the guidance of the Account Director/Executive.
Set up premium finance arrangements in line with documented procedures.
Ensure all policy documentation is issued correctly and within required timeframes.
Assist with daily allocation of aged debt, account queries, and diary follow‑ups.
Liaise with the Finance Department to ensure timely premium collection and resolution of outstanding queries.
Follow up on pipeline activity, including website enquiries, phone leads, and renewal lists.
Prepare quotes and gather required documentation to support the Account Executive in achieving team objectives.
Work with Howden Group entities to support cross‑selling and new business opportunities.
Ensure all activities comply with CPC requirements and internal compliance procedures.
Maintain awareness of market developments, insurer appetite, and product changes.
Build and maintain positive relationships with insurer personnel.
Support the team in maintaining high standards of service delivery and client loyalty.
Promote good practice in the use of technology and internal systems.
Carry out any additional duties as required to support the High Net Worth team.
About You:
Minimum 1-2 years' experience in personal lines or high‑value insurance administration (HNW experience advantageous).
Strong technical understanding of general insurance products.
APA Personal Lines or working towards CIP (or grandfathered in Personal Lines).
Strong organisational skills with the ability to manage multiple tasks.
Customer‑focused with excellent communication skills.
About Howden Ireland:
Howden Ireland is part of Howden, the global insurance intermediary group, and has over 500 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.