As a Medical Appointments Scheduler, you'll be the first point of contact for patients—managing outbound and inbound calls, emails, and referrals; booking, rescheduling, and confirming appointments; and ensuring Audiologist diaries run smoothly. You'll combine great people skills with meticulous attention to detail, protecting patient data and delivering a calm, efficient experience.
Key Responsibilities
* Handle high-volume outbound calls, text message and emails with empathy and professionalism.
* Schedule, reschedule, and cancel appointments across multiple clinics. Verify patient details
* Send confirmations, reminders, and pre-appointment instructions (SMS/email) and follow up on no-shows.
* Triage basic queries and route clinical questions to the appropriate Audiologist.
* Maintain accurate records in the practice CRM system.
* Produce daily/weekly scheduling reports and flag risks (Recurring DNA patterns).
* Uphold GDPR & Data protection, confidentiality, and safeguarding standards at all times.
* Participate in continuous improvement—document SOPs, suggest workflow enhancements, and support new service rollouts.
Essential Skills & Experience
* 1–2+ years in medical scheduling, in audiology/primary care reception/ dental/ or similar high-volume contact centre.
* Strong customer service and communication skills; calm under pressure.
* Excellent attention to detail, spelling, and data entry accuracy.
* Ability to prioritise, manage multiple diaries, and meet daily targets.
* Understanding of GDPR, patient confidentiality, and consent.
* Comfortable handling sensitive conversations with empathy and discretion.
Nice to Have
* Experience in audiology or outpatient clinics.
* Familiarity with call routing/telephony systems (IVR/softphone) and SMS reminder platforms.
Working Hours
* Core hours: [e.g., 9:00–17:00], Monday–Friday
* Rotas for early/late cover and occasional Saturdays as needed
Job Type: Full-time
Pay: €32,000.00-€35,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* Employee discount
* Sick pay
Work Location: In person