Sales and Service Manager
As a Sales and Service Manager, you will be responsible for the overall management of our service department. This includes ensuring that maximum utilisation and quality is achieved from the workshop and customer satisfaction is met.
Main Responsibilities:
* Assist in the control of service and repair work carried out in the workshop to maximise service sales and profitability.
* Control the workshop through efficient operation of the planner and loading the work for each technician.
* Maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency productivity and our technicians clocked time on each job.
* Ensure that all work specified on the job card is carried out.
* Oversee the team of Technicians and support the front of house Teams within the service department to deliver an outstanding Aftersales experience to our customers.
Requirements:
* Demonstrable ability to meet and exceed targets
* Strong Technical knowledge
* Previous experience in a similar or technical role is essential
* Demonstrate people management experience overseeing a large team
* Qualified Technician/Mechanic with certificates would be extremely desirable
* Demonstrate effective persuasion skills and high levels of managerial ability
* IT Literate including Microsoft Office suite
* Self-motivating and able to manage own workload
* Excellent interpersonal skills
* A friendly and professional manner
* Highly organised and focused
* Ability to work equally well both alone and as part of a wider team
* Excellent numerical skills
* Full driving license
Benefits
We offer a competitive salary, comprehensive training, and opportunities for career development. We are committed to providing a positive and supportive work environment that encourages growth and success.
In addition to a competitive salary, we offer a range of benefits, including access to manufacturer-led training and opportunities for career advancement. Our goal is to create a collaborative and inclusive team environment where everyone can thrive and grow.
We strive to provide a fair and equitable compensation package that reflects individual contributions and performance. We also offer opportunities for professional development, including manufacturer-led training and workshops. Our commitment is to creating a workplace culture that fosters creativity, innovation, and teamwork.
About Us
We are a leading motor retailer with a reputation for excellence in customer service and technical expertise. Our team of experienced professionals is dedicated to delivering exceptional results and exceeding customer expectations. We believe in fostering a culture of continuous improvement and employee development, and we are committed to supporting our team members in their personal and professional growth.
Our company values include a strong commitment to customer satisfaction, technical excellence, and teamwork. We believe in creating a workplace culture that is inclusive, diverse, and supportive of all employees. We strive to maintain a high level of professionalism, integrity, and respect in all our interactions, both internally and externally.