DescriptionJoin a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 200,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.What You'll Be DoingUsing your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organizationFiguring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into codeIdentifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teamsProviding timely information to customer facing teams to improve overall customer satisfactionMentoring Technical Support on technical issues and best practicesBuilding relationships with other teams across Customer Services, R&D, and data center operations as a technical expertChampioning Support and Debug initiatives throughout R&DDevelop high-quality, production ready Tools that can be used by internal users.Share your knowledge and help transform an organization from within by working with and coaching your team membersWork closely with cross-functional teams across geographies.Mentor other junior engineers in the team.What We're Looking ForDeveloper-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the companyDemonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuitsUnparalleled troubleshooting and problem-solving skillsExcellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of managementCandidates having min of 5-10 years of relevant technical experienceExtensive programming experience in Java or similar languages in development / debugging roles.Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time.Bachelor's Degree. BS or MS in Computer Science preferred.Desirable skills: Lead teams/work across teams in delivering projects/running programsThere are opportunities for international travel for training and mentoring, but this position requires no formal travel.Required Technical SkillsFluency in an object oriented language; Java preferredExperience with a known IDE: Eclipse or IntelliJFamiliarity with Oracle and/or other relational databases (Postgresql, MySQL etc)Familiarity with core web technologies: HTTP, JSON, REST, XMLExperience using Linux environments, such as UbuntuDesired (optional) Technical SkillsPrevious Salesforce / development experienceFront end development experience: Javascript, HTML5Experience with Oracle SQL developerExperience with mobile app development: iOS/Android SimulatorLog parsing in Splunk