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WHO WE ARE:
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
WHO WE ARE:
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
We are seeking a highly experienced and strategic Data Centre International Service Director to lead the global service delivery and operations of a key client’s Data Centre and Test Dev environments. This senior leadership role is responsible for ensuring exceptional service performance, operational efficiency, customer satisfaction, and long-term strategic alignment.
You will lead a diverse, globally distributed team—spanning field technicians, project managers, and service excellence roles—and serve as the primary contact for client stakeholders. Success in this role requires a blend of deep technical expertise, strong leadership, financial oversight, and the ability to drive innovation and continuous improvement in a high-performance service environment.
Key Responsibilities
Strategic Leadership & Direction
* Set and execute the vision for global data centre service delivery in alignment with customer goals, EOS strategy, and industry best practices.
* Own the service roadmap, identifying growth opportunities and emerging needs within the data centre and Test Dev landscape.
* Act as the senior point of contact for client stakeholders regarding all data centre service delivery matters, ensuring trusted and transparent communication.
* Champion a culture of customer-centricity, accountability, and operational excellence across global teams.
Service Delivery Management
* Oversee the end-to-end lifecycle of service activities: installations, maintenance, support, and incident management.
* Monitor and manage adherence to SLAs, KPIs, and OLAs, ensuring exceptional performance and timely escalation of issues.
* Conduct regular service reviews and present detailed performance reports (e.g. QBRs, ABRs, workshops) to internal and client leadership.
* Ensure alignment between service teams and internal functions such as PMO, HR, and innovation to support consistent delivery across regions.
Operational Excellence & Continuous Improvement
* Lead operational transformation initiatives using CSI and Lean Six Sigma methodologies.
* Standardise processes, implement service frameworks, and optimise resource allocation for maximum efficiency.
* Champion adoption of service management platforms, automation tools, and reporting systems to improve scalability and visibility.
* Ensure quality control and governance standards are met across all service engagements.
Team Leadership & Development
* Lead, mentor, and grow high-performing global teams, with a focus on development, succession planning, and retention.
* Foster collaboration across regions, cultures, and disciplines to maintain a cohesive, results-driven service organisation.
* Promote EOS values and culture through strong leadership, recognition, and employee engagement initiatives.
Commercial Oversight & Vendor Management
* Own the commercial performance of service delivery operations, ensuring accurate billing, cost allocation, and financial transparency.
* Manage vendor and third-party partner relationships, holding them accountable to contract terms and service levels.
* Support contract renewals, pricing negotiations, and RFP development for future service expansions.
Compliance, Risk & Security
* Maintain awareness and enforcement of regulatory requirements (ISO 27001, NIST, PCI-DSS, etc.) in data centre environments.
* Implement risk assessment and mitigation strategies to ensure service continuity and infrastructure security.
Requirements & Qualifications
Technical Knowledge
* Deep understanding of data centre infrastructure—compute, networking, storage, and security.
* Familiarity with orchestration tools, monitoring systems, and infrastructure automation.
* ITIL certification or equivalent experience with service management frameworks.
Leadership & Experience
* 10+ years’ experience in IT service delivery, with a proven track record leading global data centre operations.
* Experience managing large, complex teams across geographies and time zones.
* Demonstrated success in client-facing roles with strong relationship-building skills.
* Experience with service delivery financials, including OPEX/CAPEX, budgeting, and P&L management.
Soft Skills & Communication
* Strong executive presence with the ability to present to C-level stakeholders and clients.
* Excellent verbal and written communication skills, capable of translating technical concepts into business value.
* Skilled in conflict resolution, negotiation, and influencing without authority.
Desirable
* Degree in a relevant field (Engineering, Computer Science, Business, or similar).
* Experience in managed services, cloud environments, or digital transformation projects.
* Flexibility and willingness to travel internationally to meet client and team needs.
#IND
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
IT Services and IT Consulting
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