Location: Dublin, IE
Customer Service Coordinator
CMA CGM Inland Services (CCIS) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport. It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post‑manufacturing and loading and unloading.
MAIN PURPOSE
Customer Service Coordinator is a position in the local Customer Service team, responsible for administration functions and internal container chain systems, pro‑active Customer Service and support to Operations Management. In this role the person is responsible to maintain a solid workflow determined by Customer Service processes of CCIS. To fulfil the responsibilities person works in close co‑operation and collaboration with CCIS personnel in local and other offices. Customer Service Coordinator must follow the agreed company policies and adopt needed procedures to ensure that handling of daily tasks is in line with agreed targets to secure reliable service and satisfaction of customers and internal stakeholders.
MAIN RESPONSIBILITIES
* Ensuring timely order intake, validating the data and inserting to system
* Arranging correct booking time agreements based on the booking requests.
* Receiving correspondences from different Customers and meeting their needs.
* Sending mails to different customers and dealing with the day‑to‑day administrative tasks required.
* Supporting the Management in different tasks associated to the business.
* Ensuring that administrative sales tasks are completed with the generation of invoices.
* Handling Customer communication & exception management and supporting other offices with their queries.
* Acting as main point of contact towards customers with their bookings for import containers or export containers.
* Customer specific reporting according to customer requirements.
* Informing customers about additional costs if any relating to extra moves etc.
* Handling notification of charges to other offices
* Issuing invoices and handling & coordinating disputes prior to reporting to management.
* Coordinating customs clearance including charges input, associated to sale containers.
* Processing booking amendments or cancellations requested by customers transport companies.
* Following up on missing information or documentation (IE. container numbers, gate‑in, gate‑out and damaged reporting) with the customers and internal systems.
* Providing information to customers relating to any issues within the Depot operation.
* Updating bookings in case of incorrect booking information or incorrect temperatures on refrigerated containers.
* Supporting the refrigeration department with administrative tasks.
* Checking invoices accounts receivable and accounts payable prior to being processed by the Finance Manager.
* Checking all costs are paid during month end and cross checking with the finance manager.
* Assisting management to include – Sales manager, Finance manager, Operations manager and General manager.
SKILLS & EXPERIENCE
* General knowledge of Customer Service functions in shipping and logistics, and specific country understanding
* Knowledge of the business and operations
* Preferable educational background in Logistics, Supply Chain Management, Maritime, Business, or other relevant discipline
* Geographical scope: country
* Typical relevant experience required: 1‑3 years
COMPETENCIES
* Customer orientation
* Language skills: fluent spoken and written English
* Very good communication and problem‑solving skills
* Good relationship building and co‑operation skills
* Good knowledge in Microsoft Office applications
* Team Player and the ability to work independently
BENEFITS
* 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
* Discretionary annual bonus
* Enhanced pension scheme up to 8.5% total contribution
* Life assurance x3
* Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
* Private healthcare (LAYA) + Healthcare Cash plan, including an Employee Assistance Programme
* Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
* Hybrid Working
* Cycle to work scheme/ Season ticket loans
* Enhanced policies including Maternity & Paternity
* Employee recognition awards
* Considerable scope for personal and professional growth through the CMA CGM Academy
OUR VALUES
* Exemplarity
* Imagination
* Boldness
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long‑held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer’s values and enhances employee engagement.
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