The purpose of this role is to support the service delivery of corporate clients across the People Solutions practice. Working closely with the Corporate Consultants Team - managing benefit reviews/placements/queries and ensuring services are coordinated and delivered effectively.
Key Tasks & Duties
* Understand clients benefit requirements and provide advice on insurers services.
* Dealing with Insurance Providers on various issues.
* Collaborating with BIS to optimise its system to our requirements.
* Deliver day to day servicing to corporate consultants - supporting retention and development of the business.
* Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve.
* Support the broader development of insurer relationships.
* Ensure compliance with regulatory guidelines and procedures and internal controls are fully adhered.
* Oversee delivery of claims and underwriting activity.
* Co-ordinate the use of other Lockton specialist teams where required.
* Issuance of Lockton Business Principles.
Skills & Knowledge
* Proven experience in operations ideally brokerage dealing with employee benefits/consulting.
* Principal focus on pension and group risk insurances.
* Promote and implement processes for improvement.
* Exceptional client relationship skills.
* Ability to manage time effectively focusing on priorities, targets and deadlines.
* Good critical thinker and able to distil complex issues down into clear, actionable recommendations.
* Demonstrate a desire to learn, a proactive approach and ability to research information.
* QFA Qualification