IT Leadership Opportunity
Nostra is a leading Managed Service Provider dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations.
We serve a diverse range of industries providing exceptional services that empower our clients to focus on their core business goals.
Responsibilities:
* Leadership & People Management: Lead, motivate and develop a team of technical staff across multiple roles and skill levels.
* Foster a collaborative customer-focused culture within the team.
* Coach and mentor team members ensuring skills development and career growth.
Service Delivery & Customer Management:
* Oversee day-to-day service delivery operations for ~100 customer accounts.
* Ensure SLA and KPI targets are consistently met or exceeded.
Operational & Administrative Management:
* Schedule and prioritize workloads delegate tasks set deadlines while ensuring coverage for incidents and service requests.
* Monitor service desk metrics ticket queues and escalation processes.
Tech Oversight:
* Possess knowledge of Windows Server Active Directory Microsoft 365 / Azure AD Networking fundamentals Virtualization platforms Backup and disaster recovery solutions.
Benefits:
* Generous professional development opportunities.
* Company Pension.
* Health Plan.
* Wellness Benefit.
* On-site Gym.
We value our people. We are a passionate team committed to doing our best our values are trust accountability expertise people integrity and empathy.
This role requires a balanced mix of leadership operational management and mid-level technical knowledge of IT infrastructure and systems.