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Job Description
Location: McWilliam Park Hotel, Kilcolman Road
Join our fabulous team at McWilliam Park Hotel as a Front Office Supervisor. The Reception Supervisor’s key purpose is to ensure the smooth and efficient running of the front desk. They should also maximize sales opportunities for meetings, conferences, and events. Reception interacts with all departments, ensuring everyone is aware of all daily events concerning guest concerns.
About McWilliam Park
The McWilliam Park Hotel is a Failte Ireland approved luxurious four-star hotel. The atmosphere is warm and friendly, making it popular for weddings, romantic breaks, or family getaways.
The hotel features 103 large bedrooms, a leisure club (Evolve Health & Fitness) with a gym, indoor heated swimming pool, and children’s pool.
Responsibilities
* Address guest queries promptly and communicate effectively across departments.
* Ensure accurate room allocations and billing.
* Perform daily cash-ups accurately and timely.
* Update and implement Standard Operating Procedures (SOPs) as needed.
* Train reception team on SOPs.
* Handle wedding and event inquiries, passing them to Sales immediately.
* Understand hotel services and actively upsell offerings.
* Keep all departments informed of daily activities and updates.
* Attend meetings and maintain clear communication.
* Be proactive and responsive to sales opportunities.
Requirements
* Third-level qualification (advantageous).
* Excellent written and spoken English.
* Strong organization and communication skills.
* HotSoft experience required.
* Business knowledge is an advantage.
* Resilience and ability to work under pressure.
Perks and Benefits
* Competitive salary.
* PRSA pension scheme.
* Career progression within Windward group.
* Employee Assistance and Wellness Programmes.
* Complimentary meals and coffee.
* Discounted room and dining rates.
* Refer-a-friend scheme.
* Training and employee recognition schemes.
* Cycle-to-work scheme.
About Windward Management
Windward Management, established in 2007, manages a portfolio of hotels across Ireland and Europe, focusing on delivering exceptional guest experiences and operational excellence.
Company Culture
Windward values respect, collaboration, innovation, and work-life balance, fostering a supportive environment for professional growth.
Desired and Required Criteria
Details about qualifications and skills are included above. The closing date for applications is Thursday, 29th May 2025. The role is part-time, with salary based on experience.
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