At Eli Lilly and Company, we combine care with discovery to make life better for people everywhere.
We are a global healthcare leader based in Indianapolis, Indiana. Our employees worldwide work to discover and deliver life-changing medicines, improve disease understanding and management, and give back to our communities through philanthropy and volunteerism.
About Us
Eli Lilly Cork is a diverse team of over 1,800 employees from 38 nationalities who deliver innovative solutions across various business functions, including finance, IT, medical, clinical trials, and more.
Our Cork campus offers a premium workspace with flexible hybrid working options, comprehensive benefits, and holistic wellbeing initiatives.
Key Responsibilities for O2C AR Senior Analyst/Manager
The primary role of the O2C AR Senior Analyst/Manager is to provide expert guidance and oversight of all aspects of the O2C AR Process.
* Be recognized as a trusted resource for O2C AR credit management, collections, disputes, reimbursement, cash application, and CMD queries.
* Support global/regional O2C projects to enhance credit management.
* Lead AR team members on process enhancements implementation, focusing on transformation to integrate agility ways of thinking, doing, and being throughout the organization.
* Ensure excellence in key deliverables from the AR team: Monthly TB calls, Aged Debt reviews, and Quarterly Credit Committee data.
* Review key metrics and communicate with stakeholders to ensure KPIs are met while identifying initiatives to improve.
* Support the O2C AR team by demonstrating leadership adaptability and flexibility in providing cover for team members and training new team members.
Personal Attributes
* Demonstrate ability to handle complexity and utilize analytical skills with attention to detail.
* Proactively analyze and resolve problems with good time management.
* Communicate effectively and timely with all stakeholders.
* Prioritize and complete key tasks and deliverables efficiently.
* Respond flexibly and empathetically to customer needs, managing their expectations effectively.
* Work in a global team environment and communicate effectively with internal and external stakeholders.
Systems
* Experience with SAP O2C Module.
* Business Warehouse or Business Objects, Macros, Power BI experience.
* MS Excel, Word, and PowerPoint proficiency.
Qualifications
* 3-5 years' experience in O2C or Finance function with in-depth knowledge of credit management and customer service.
* Degree in Business and/or Accounting (or equivalent work experience).
* Fluency in English; Italian and Spanish desirable or additional European language preferable.
Additional Information
International travel may be required up to 10%.