NRG Health & Fitness Cork is looking for a reliable and detail-oriented Senior Administrator to join our team. The successful candidate will take on a diverse range of responsibilities, including front-office administration, coordination of swim lessons, processing direct debit payments, and supporting sales efforts. This position is perfect for someone who thrives in an organised, fast-paced environment, enjoys interacting with customers, and is driven to meet targets. Strong administrative and computer skills are essential to succeed in this role.
Key Responsibilities:
* Oversee the daily operations of the front office.
* Address guest and member queries in a friendly, efficient manner to ensure satisfaction.
* Ensure accurate processing of all transactions, payments, and records in our operating system, including direct debit payments.
* Contribute to the achievement of sales targets.
* Attract new memberships and retain existing ones to meet monthly sales goals.
* Conduct tours for potential new members, encouraging sign-ups.
* Make calls to current and past members to check on their satisfaction, gather feedback, and build long-term relationships.
* Maintain and update membership records in the club's Membership Management System.
* Assist with coordinating swim lesson schedules, enrollments, and communications with parents and members.
* Ensure swim lesson payments, records, and bookings are accurate and updated.
* Process and track direct debit payments for memberships and swim lessons, ensuring smooth billing operations.
* Collaborate with swim instructors and other team members to ensure the smooth delivery of lessons.
* Work closely with the team to maintain a positive and professional work environment.
The Ideal Candidate Should Have:
* Strong computer and administrative skills (PowerPoint, Word, Excel, Canva, etc.).
* A willingness to learn and engage in required training.
* Flexible availability, including evenings and weekends.
* Ability to work independently while thriving in a team setting.
* A genuine interest in the fitness industry (preferred).
* Exceptional written and verbal communication skills.
* Excellent time management and prioritisation abilities.
* Highly motivated with a target-driven mindset.
Benefits:
* Complimentary gym membership to all NRG Health & Fitness locations.
* Free access to high-quality food on-site.
* On-site parking.
* Company events and team-building activities.
This is a great opportunity for someone looking to contribute to a dynamic and growing team while gaining hands-on experience in the fitness and swim lesson coordination sectors
Job Types: Full-time, Permanent
Benefits:
* Food allowance
* Gym membership
* On-site parking
Work Location: In person