Director of Rooms Division
We are seeking a seasoned leader to spearhead operational excellence, drive service innovation and foster cross-functional collaboration within our Front Office, Accommodation and Maintenance departments.
* Key Responsibilities:
* Provide strategic direction and daily operational oversight for the Rooms Division, ensuring exceptional guest experiences and optimal departmental performance.
* Lead and inspire teams in the Front Office, Accommodation and Maintenance, promoting a culture of excellence and accountability.
* Monitor and manage guest satisfaction metrics, responding to feedback and driving continuous improvement aligned with industry standards.
* Develop and implement operational strategies to optimize efficiency, productivity and quality across departments.
* Drive labour productivity, optimise scheduling and ensure efficient resource planning across departments.
* Collaborate closely with Sales, F&B, Spa, Events and Reservations to ensure a seamless guest experience across all touchpoints.
Requirements:
* Proven track record of leadership and team management in a similar role.
* Excellent communication, interpersonal and problem-solving skills.
* Ability to work effectively in a fast-paced environment and adapt to changing priorities.
* Degree in Hospitality Management or related field.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.