About EkcoFounded in 2016, Ekco is now one of the fastest-growing cloud solution providers in Europe!We specialize in enabling companies to progress along the path of cloud maturity, managing transformation, and driving better outcomes from our clients’ existing technology investments.️In a few words, we take businesses to the cloud and back!We have over 1000 highly talented and supportive colleagues (and counting) across regional offices in the UK, Ireland, Benelux, South Africa, and Malaysia.The roleWe are looking for a Deskside Support Engineer eager to grow their career with a leading IT service provider in Dublin. The candidate will be part of a high-performing team working with cutting-edge technology. The role involves working onsite with one of Ekco’s key clients, providing support for a specific key application, and onsite desktop support.Key ResponsibilitiesProvide on-site and remote support to end-users, resolving hardware and software issues, including desktops, laptops, printers, and mobile devices.Troubleshoot and diagnose hardware and software problems, escalating issues when necessary.Assist with user account setup, password resets, and permissions management in Active Directory and other systems.Record, track, and document service desk requests, including all actions taken until resolution.Assist with IT onboarding and offboarding processes, including equipment setup and access management.Achieve service targets and meet customer SLAs to a high standard.Provide friendly and professional assistance to end-users, ensuring high customer satisfaction.Collaborate with the Service Desk team, adopting a “One Team” approach.Manage workload effectively, ensuring timely resolution and clear communication.Work with other support teams to resolve complex issues.Maintain accurate documentation of support activities.Adhere to industry best practices and standards.Stay updated with technology trends and participate in ongoing training.Key Requirements3rd Level IT-related degree (desirable)2+ years of experience in a similar roleIndustry certifications – Azure, Office365; A+ and Network+ (desirable)Strong knowledge of Microsoft Azure, Office365, & Windows Server (desirable)Understanding of ITIL frameworkExperience in meeting KPIsExcellent communication skills, supporting clients remotelyBenefits/Perks️Time off: 25 days leave + public holidays1 day birthday leave per yearCompany Pension Scheme (employer contribution 5%) + flexible salary sacrificeEmployee Assistance Programme (EAP) for mental health, emotional wellbeing, and advice️EkcOlympics - a global activity for fun!Learning & development: Unlimited access to Pluralsight platformOpportunities for growth and international mobilityWhy Ekco️Microsoft’s 2023 Rising Star Security Partner of the YearVMware & Veeam top partner statusRanked 4th fastest-growing technology company in Deloitte Fast50 AwardsCommitted to diversity, equality, inclusion, and belongingEncourages internal mobility and development opportunitiesFlexible, family-friendly working environment
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