Overview
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Role
General Manager
Reporting to: Director of Operations
Responsibilities
Financial Responsibilities:
* Work with the Hotel Director on all key property issues including capital projects, customer service and refurbishment.
* Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
* Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction / expectations targets are met and exceeded (e.g., ReviewPro, Tripadvisor).
* Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
* Develop improvement actions, carry out cost savings focusing on and managing hotel costs (procurement, utility costs et al) and payroll management.
* A strong understanding of P&L statements and the ability to react with impactful strategies.
* Closely monitor the hotel19s business reports on a daily basis and take decisions accordingly.
* Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
* Maximize room yield and hotel revenue through innovative sales practices and yield management programs whilst working with the Hotel Director and Director of Revenue & Brand.
* Prepare monthly financial reporting for the owners and Hotel Director.
* Draw up plans and budget (revenues, costs, etc.) for the owners and Hotel Director.
* Respond to internal audits to ensure continual improvement is achieved.
Operational Responsibilities:
* Hold regular briefings and meetings with all head of departments.
* Ensure full compliance to hotel operating controls, SOPs, policies, procedures and service standards.
* Handle complaints and oversee the service recovery procedures.
* Ensure all decisions are made in the best interest of the hotel and management.
* Maintain cleanliness in the hotel and ensure product standards.
* Assist in procurement of operating supplies and equipment, and contract with third-party vendors for essential equipment and services.
* Act as final decision maker in hiring key staff while keeping the Hotel Director in the loop.
* Coordinate with HODs for the execution of all activities and functions.
* Oversee and manage all departments and work closely with department heads daily.
* Manage and develop the Hotel Executive team to ensure career progression and development for The Address Academy.
* Be accountable for responsibilities of department heads and take ownership of all guest complaints.
* Provide effective leadership to hotel team members.
* Corporate client handling and participate in new client acquisition along with the sales team when required.
* Assist in residential sales as required and development with strong sales prospects.
* Ensure all maintenance contracts are in place and standards are upheld.
* Safeguard the quality of operations for both internal and external audits.
* Responsible for legalisation, Occupational Health & Safety Act, fire regulations and other legal requirements.
People Responsibilities (Partnering with the Human Resources Department)
* Recruitment & Onboarding: Lead recruitment to attract top talent in line with The Address Academy. Implement effective onboarding for smooth integration.
* Employee Training & Development: Oversee training programs to equip staff with necessary skills. Promote continuous learning and career advancement.
* Performance Management: Conduct performance reviews with clear goals and feedback. Implement plans for improvement and recognise high performers. Ensure heads of departments are actioning/following probation processes.
* Employee Engagement & Retention: Foster a positive work culture and high morale. Encourage recognition programs and address grievances promptly.
* Succession Planning & Career Development: Identify and develop high-potential employees for leadership roles within the Group. Ensure clear career progression paths.
* Workplace Safety & Compliance: Enforce safety protocols and conduct regular training. Ensure compliance with labour laws and regulations.
* Charity Work & Community Engagement: Partner with chosen charities and promote their initiatives. Encourage staff participation in charity activities.
* People-Focused KPIs: Employee Engagement & Satisfaction, and participation in engagement programs.
* Staff Turnover & Retention: Monitor staff turnover rate and retention of high performers.
* Training & Development: Track completion rates and training hours per employee.
* Internal Promotions & Career Advancement: Promote internal candidates and track leadership program success.
* Workplace Safety & Compliance: Monitor safety incidents and compliance with mandatory training and certifications.
* ESG: Ensure the hotel maintains its Gold Medal award for Green Tourism by upholding Planet, People, and Community pillars.
Seniorities & Type
* Seniority level: Director
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Hospitality
Note: This description omits extraneous job alerts and location postings that appeared in the original text to focus on core responsibilities and requirements.
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