Position: Duty ManagerReports to: General Manager / Bar ManagerCrown Quarter are currently recruiting for a Duty Manager to join our vibrant and dynamic team. This is an exciting opportunity for an experienced hospitality professional to play a key role in ensuring the smooth day-to-day running of our venue. The successful candidate will have a strong background in hospitality, with previous experience in a busy bar environment being a distinct advantage. Flexibility is essential, as this role requires availability for both day and late-night shifts, including weekends.Key ResponsibilitiesOperational Leadership: Oversee daily operations, ensuring the highest standards of service and efficiency are maintained throughout the venue.Team Support: Lead, motivate, and support team members during shifts, ensuring a positive and productive work environment.Guest Experience: Deliver and maintain exceptional levels of customer service, ensuring every guest enjoys an outstanding experience.Service Standards: Ensure all operational and service procedures are followed consistently.Problem Solving: Handle guest queries and complaints promptly and professionally, ensuring swift resolution.Health & Safety: Uphold and enforce all health, safety, and hygiene standards across the premises.Cash Handling: Oversee cashing up and financial reconciliation at the end of shifts, ensuring accuracy and accountability.Bar & Floor Supervision: Support bar and floor teams during busy periods, ensuring seamless service and maintaining operational flow.Communication: Act as the key point of contact between management and front-line staff during your shift.Candidate RequirementsExperience: Minimum 2 years' experience in a hospitality supervisory or management role.Bar Knowledge: Previous experience in a busy bar environment is highly desirable.Leadership Skills: Proven ability to lead, motivate, and manage a team effectively.Customer Focus: Strong commitment to delivering exceptional service and creating memorable guest experiences.Communication: Excellent interpersonal and communication skills.Organisation: Strong multitasking and problem-solving abilities in a fast-paced setting.Flexibility: Must be available to work both day and late-night shifts, including weekends.Why Work with Us?As part of the Crown Quarter team, you'll enjoy:Meals on dutyDiscounted accommodation rates in our sister hotels.Ongoing training and professional developmentCompany eventsChristmas Savings Scheme