An exciting new opportunity has arisen in Cork to join a well-established multinational organisation.
This newly created Director-level position is ideal for someone seeking a role with significant global exposure, working closely with cross-functional teams and senior leadership around the world.
The successful candidate will lead and manage a global team and should be comfortable with international travel, which will make up approximately 10-20% of the role.
The ideal candidate will bring extensive business partnering experience, a proven track record in driving change initiatives, and a history of enhancing customer experience on a global scale.
Comprehensive knowledge of the Order-to-Cash process is essential for this position.
This position is based in Cork and will require hybrid working in the office.
Key Responsibilities Lead and develop a team of finance professionals overseeing order management, credit management, billing, cash application, and collections to ensure seamless end-to-end operations.
Identify, implement, and monitor improvements that enhance both the internal and external customer experience.
Partner closely with Sales and Operations to ensure efficient processing and fulfillment of customer orders.
Define credit policies, assess credit risk, and implement controls that support business objectives while minimizing financial exposure.
Oversee timely and accurate invoicing and collections to optimize DSO performance.
Collaborate with Treasury to enhance cash management and forecasting activities.
Address and resolve customer inquiries related to the OTC process, including managing customer surveys and feedback loops.
Develop, implement, and maintain strong internal controls to ensure compliance with company policies and regulatory standards.
Drive continuous improvement across OTC processes to support standardization, best practices, and increased efficiency, accuracy, and scalability.
Work with IT and cross-functional partners (Sales, Operations, Treasury) to design and deploy automation solutions that streamline OTC activities.
Establish and track key performance indicators (KPIs), conduct root cause analyses, and implement actions to improve OTC performance.
Mentor, coach, and develop a global OTC team, fostering a collaborative and high-performance culture.
Requirements: Bachelor's degree in Finance or a related discipline; a professional accounting qualification is highly desirable but not essential.
Minimum of 15 years of experience in Finance and ideally within the Order-to-Cash (OTC) function, demonstrating increasing responsibility across order management, credit, billing, cash application, and collections.
At least 5 years must be in a senior leadership role, managing global or large-scale teams and driving strategic initiatives.
Strong proficiency in ERP and CRM systems.
The ability to leverage system capabilities to enhance process efficiency and data accuracy is essential.
Willingness and ability to travel internationally, with an estimated travel requirement of approximately 10-20%, to support global team leadership, stakeholder engagement, and cross-functional collaboration.
If you are interested in hearing more about this opportunity and would like to have a confidential chat about the opportunity, please get in touch with me today.
Skills: Finance Director Change Management Customer Experience