**Job Summary:**
We are seeking a highly skilled and experienced AV Support Specialist to join our team. As an AV Support Specialist, you will be responsible for providing expert technical support for Audio Visual systems across our Irish offices.
Key Responsibilities:
* Ensure proper tracking of equipment and software.
* Creating and maintaining design, testing and implementation documentation.
* Ensure all meeting room equipment is up to date and fully meets the needs of the firm's critical interoperability requirements.
* Provide 2nd / 3rd level support to the IT Service Desk and ensure all incidents are properly logged and updated with sufficient detail for escalation.
* Troubleshoot these calls to a satisfactory resolution.
* Document or update processes with the aim of optimising the service provided.
* Maintain inventory of hardware including laptops, desktops and mobile phones.
* Administration and support of the telephone and voicemail systems.
* Support and maintain existing voice and data structured cabling.
* Administration and support of the mobile device fleet (iPhones and iPads).
* Liaise with 3rd party suppliers in relation to UC and hardware issues.
Requirements:
* Minimum of 5 years experience working in a fast-paced AV/UC, IT Support environment.
* Excellent communication and problem-solving skills.
* Ability to work under pressure and confidence interacting with senior members of the firm.
* Experience with Meeting Room Technology: Monitoring & Administration of all meeting room technology.
* Commissioning of new room setups and technology testing.
* PM upgrades of existing meeting room tech.
* Administration of room booking solution.
* Video Conference / Audio Conference & Webinar Support.
* Digital Content Support.
* Telecoms Support.
* Administration of IP-based telephone system.
* Commissioning of MS Teams EV numbers within our client Offices.
* Mobile Support.
* MS Intune administration and reporting.
* iPhone refresh.
* Mobile Data Management.
* Asset Management.
Benefits:
* Full time and long term position available.
* Opportunity to work on various projects and technologies.
* Collaborative and dynamic work environment.
What We Offer:
* Competitive salary and benefits package.
* Ongoing training and development opportunities.
* Opportunity to work with a leading organisation in the industry.