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Operations Administrator - 10 month contract
82314
Job Summary
Zurich Life Assurance plc is seeking an Operations Administrator within the Service Teams to focus on understanding and responding to customer needs. We seek a highly motivated individual with excellent communication skills. The role involves gaining comprehensive knowledge of life insurance operations by handling queries related to Corporate and Individual Pensions, Investments, & Protection Plans.
The role initially requires full-time office attendance, with potential evolution into a hybrid role. Flexibility can be discussed during the interview.
This position may be part-time or full-time, based on candidate availability. Please discuss your flexibility needs during the interview.
Your Role
Your main responsibilities include:
* Prioritizing customer satisfaction
* Processing client/member requests through the policy lifecycle, ensuring compliance with product rules and company procedures
* Communicating with clients, brokers, and stakeholders via phone
* Collaborating with other departments like Sales, Propositions, and Compliance to improve processes
Your Skills and Experience
Ideal candidates will have:
* Proficiency in Microsoft Word and Excel
* A third-level qualification in a relevant area
* Progress towards a professional qualification meeting Central Bank Minimum Competency Requirements
* Previous administrative experience is advantageous
* Strong attention to detail
* Excellent interpersonal skills
* Ability to work effectively in a team and under tight deadlines
* Organizational skills and results-driven mindset
Additional Information
The primary work location is Blackrock, Co. Dublin. The role is office-based for the first four to six months.
If you meet the requirements and value a dynamic environment, we look forward to your application via the “Apply online” button.
Who We Are
Zurich is a leading Irish insurance provider with over 1,000 employees in Dublin and Wexford. With 53,000 employees worldwide, we serve customers in 210 countries, offering flexible working models and development opportunities. We foster a culture of diversity, inclusion, and integrity, committed to creating a brighter future together.
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