Job Title: IT Service Delivery Coordinator
About the Role:
We are seeking a highly skilled and experienced IT Service Delivery Coordinator to join our team. As an IT Service Delivery Coordinator, you will be responsible for facilitating Agile ceremonies, managing backlogs and workflows using Jira or Azure DevOps, improving visibility of project status, risks and priorities.
Key Responsibilities:
* Facilitate Agile ceremonies such as daily stand-ups, sprint planning reviews retrospectives
. Define improve dashboards KPIs knowledge articles support consistent service quality. Help drive digital transformation initiatives better ways working teams Identify bottlenecks Improve service delivery processes Maintain small improvement backlog follow implementation Provide regular reporting progress trends performance Support leadership updates workshops cross-functional alignment Track maintain delivery roadmaps sprint plans activity trackers And monitor identify mitigation actions dependant owners