Lead Business Performance
To excel in this role, you will drive the efficient delivery of business objectives and day-to-day operations while maintaining regulatory compliance.
* Implement a culture of innovation to achieve success by promoting Blackbelt and Omni-channel strategies.
* Manage colleagues to meet customer needs and develop targeted Customer Segmentation plans.
* Grow sales and cross-sale activity to increase new customer acquisition while fostering positive relationships with existing customers.
Responsibilities:
* Optimize Branch activities daily to maximize capacity and efficiency.
* Supervise team members undertaking CF3 & CF4 roles.
* Coach colleagues on key Blackbelt learnings, including customer engagement and education.
* Drive management of business development, lead generation, and cross-sales across the team.