A leading technology service provider in South Dublin is seeking a Head of Outsourced Incident Management. This senior role involves coordinating response efforts for major incidents, managing service delivery according to client SLAs, and ensuring quality of service improvements. Key responsibilities include overseeing incident lifecycle, working with technical teams, and conducting post-incident reviews. Candidates should have 5-7 years of experience in IT & Telecoms with an ITIL certification and a strong technical background.
#J-18808-Ljbffr